Highly motivated and organized individual with 6+ years' experience in customer-facing roles. Committed to ensuring a positive customer experience. Accustomed to high pressure environments, people-management, and working to tight deadlines due to 7+ years' teaching experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Library Assistant
University of Huddersfield Library
Huddersfield
09.2015 - 07.2019
Assisted patrons in locating library materials and resources.
Answered patrons' questions and efficiently located requested materials to improve service satisfaction.
Provided guidance on library services and technology use.
Organized and shelved books to ensure easy access for patrons.
Organized shelves, book displays, and other library areas according to established guidelines.
Prepared materials and arranged spaces for library programs to enhance participant engagement.
Collaborated with staff to enhance user experience and service delivery.
Trained new staff on library procedures and customer service standards.
Conducted inventory checks to maintain accurate collection records.
Administrative Assistant Intern
Gliding Stars of Western New York
Buffalo
05.2021 - 03.2023
Managed daily office operations, ensuring organized filing systems for efficient retrieval.
Supported program directors with research and documentation for project proposals.
Handled correspondence, including emails and phone calls, with stakeholders efficiently.
Tracked inventory of office supplies, facilitating timely reordering to maintain adequate stock levels.
Created presentations and reports to enhance clarity and support decision-making in board meetings and strategic planning sessions.
Board of Trustees Member and Music Tutor
Duxford Saturday Music Trust
Cambridge
09.2023 - 12.2025
Guided organizational governance and policy development to enhance operational effectiveness.
Assessed program effectiveness through comprehensive evaluations and participant feedback to inform improvements.
Facilitated discussions to drive consensus on key organizational decisions.
Led engaging group music lessons on trumpet and ukulele to foster musical skills among adults and children.
Coordinated discussions with parents on student development and lesson adjustments to support individual learning goals.
Teacher of Music (maternity cover)
Surrarrer Elementary School
Strongsville
02.2026 - Current
Elementary school music teacher (Grades K-5).
Delivered K-5 general music education curriculum, fostering students' musical skills and creativity.
Adapted lessons for support needs groups, ensuring inclusive and accessible music education.
Led school choir and organized end-of-year performances, showcasing student talent and building community engagement.
Teacher of Music
Chesterton Community College
Cambridge
09.2024 - 12.2025
High school music teacher in the United Kingdom (grades 6-12).
Classroom teaching; planning and delivering curricula in music theory and music technology.
Band director (guitar/ukulele group, brass ensemble, steel pans, jazz bands).
Grew guitar/ukulele group to 50+ students and jazz band to 30+ students, fostering a diverse musical environment.
Coordinated school concerts featuring performances from 200+ students, enhancing community engagement and student participation.
Co-led Easter concert with 200 student performers, ensuring continuity of department activities during head's absence.
100% pass rate for Seniors' end-of-high-school exams.
Planning and assisting school trips (short and long-stay) to locations both in the UK and abroad.
Instructor of Record
State University of New York
Buffalo
09.2019 - 06.2023
Supervised undergraduate and master's level composition students, fostering their development in musical composition.
Developed and delivered course syllabi and lectures, enhancing curriculum engagement and student learning.
Oversaw grader/assistant to ensure timely feedback on student work, supporting academic success and effective assessment.
Lectured in composition, music theory, music in film, and popular music.
Responsibilities included:
Music Theory Tutor
Self-employed
Huddersfield
03.2015 - 08.2019
Instructed students (adults and children) in music theory for ABRSM Grades 1-5 examinations.
Academic advisor for international undergraduates
University of Huddersfield
Huddersfield
09.2018 - 07.2019
Delivered lectures on student life and academic etiquette to enhance student understanding and integration.
Held weekly office hours to mentor students on assignments and address academic issues, fostering academic success.
Education
BMus - Music
University of Huddersfield
Huddersfield
06-2018
Skills
customer service
problem solving
effective communication
team collaboration
organizational skills
time management
adaptability
Certification
Full Ohio Driver's license, clean record
US Green Card, permanent resident
References
Elizabeth O'Donnell, Gliding Stars of WNY CEO (retired), eodonnell53@gmail.com
Katharine Hutchinson, Assistant Headteacher, Chesterton Community College, khutchinson@CCC.tela.org.uk