Ashley Martin
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional customer service. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Keystone Advisors
Houston, TX
01.2024 - Current
- Demonstrated exceptional communication skills with the ability to effectively convey complex information to diverse audiences.
- Upheld quality control policies and procedures to remain compliant and increase customer satisfaction.
- Skilled in conflict resolution and de-escalation techniques to handle challenging customer interactions effectively.
- Ability to work efficiently in a fast-paced environment while maintaining a high level of accuracy and attention to detail.
Insurance Benefits Advisor
Aflac Insurance Company
Mcallen, TX
06.2023 - Current
- Provided customers with information regarding plan features, pricing, and availability.
- Developed strong relationships with clients by providing exceptional customer service.
- Advised customers on available coverage options that best fit their individual needs.
- Educated customers on the importance of maintaining adequate insurance coverage.
Office Clerk
TLC Financial Group
Mcallen, TX
08.2022 - 05.2023
- Kept track of confidential information for clients with an Excel spreadsheet including
names, addresses, phone numbers, and health/life insurance plans. - Put together promotional gift bags to welcome brand new WellCare, Cigna, United Health
Care, Aetna, and Blue Cross Blue Shield clients for Fall 2022 Medicare open enrollment period. - Performed regular clerical duties such as sorting, filing, scanning, scheduling, and data entry.
- Reached out to clients scheduling appointments to explain benefits both face to face and over telephone.
Education
High School Diploma -
Achieve Early College High School
Mcallen, TX05.2023
Associate of Arts - Interdisciplinary Studies
South Texas College
Mcallen, TX05.2023
Skills
- Benefits Administration
- Compliance Reporting
- Microsoft Office Applications
- Canva
Certification
- General Lines Agent - Life, Accident, Health, and HMO - TX #2962246
- AHIP (America's Health Insurance Plans) Certified 2024
- FFM (Federally Facilitated Marketplace) Certified 2024
References
References available upon request.
Timeline
Customer Service Representative
Keystone Advisors
01.2024 - Current
Insurance Benefits Advisor
Aflac Insurance Company
06.2023 - Current
Office Clerk
TLC Financial Group
08.2022 - 05.2023
High School Diploma -
Achieve Early College High School
Associate of Arts - Interdisciplinary Studies
South Texas College
- General Lines Agent - Life, Accident, Health, and HMO - TX #2962246
- AHIP (America's Health Insurance Plans) Certified 2024
- FFM (Federally Facilitated Marketplace) Certified 2024
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