Summary
Overview
Work History
Education
Skills
Timeline
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Joel Piazza

Commercial Accounts Manager
Wentzville,MO

Summary

Results-oriented Commercial Accounts Manager providing superior customer service to commercial clients, carriers and sales executive. Managed workflow to provide efficient, timely and accurate processing of transactions. Interacted effectively, utilizing good communication skills, cooperating purposefully and providing guidance to achieve business goals of agency.

Overview

6
6
years of professional experience

Work History

Commercial Accounts Manager

Super Bright LEDs
06.2023 - Current


  • Managed a diverse portfolio of commercial clients across various industries, ensuring customized support based on unique needs.
  • Negotiated favorable contract terms and conditions for clients, ensuring optimal outcomes.
  • Developed strong relationships with clients, resulting in enhanced business growth and revenue generation.
  • Conducted regular reviews of commercial accounts to identify opportunities for improvement or additional services offerings.
  • Increased client satisfaction by effectively managing commercial account portfolios and providing exceptional customer service.
  • Collaborated with cross-functional teams to develop tailored solutions addressing client needs and expectations.
  • Delivered timely and accurate reporting on account performance, facilitating informed decision-making among stakeholders.
  • Consistently surpassed sales targets through strategic account management techniques focused on upselling or cross-selling relevant products and services.

Senior Product Support Specialist

Super Bright LEDs
03.2023 - 06.2023
  • Spearheaded initiatives aimed at optimizing internal workflows and enhancing overall departmental productivity levels.
  • Reduced customer complaints by providing timely and effective product support to clients.
  • Increased client retention rates through proactive communication and exceptional problem-solving skills.
  • Improved customer satisfaction ratings with prompt and knowledgeable responses to inquiries.
  • Consistently earned high praise from clients for exceptional communication skills, technical expertise, and unwavering commitment to resolving issues in a timely manner.
  • Managed escalated cases, ensuring swift resolution and minimizing potential negative impacts on client relationships.
  • Mentored junior team members, fostering professional growth and improving overall team efficiency.

Manager of Investigations

St. Louis Detectives
03.2018 - 03.2023
  • Research and gather facts, information and evidence related to clients in legal proceedings that require confidentiality.
  • Developed targeted training programs that elevated staff competencies and bolstered overall team effectiveness.
  • Increased case closure rate through thorough analysis, attention to detail, and diligent follow-up on leads.
  • Optimized resource allocation by prioritizing high-impact investigations and ensuring timely deployment of personnel.
  • Established and maintained productive relationships with law enforcement agencies, leading to effective cooperation during joint investigations.
  • Provided expert guidance to junior investigators, enhancing their skills and performance levels.

Education

Bachelor of Science - Electrical Engineering

ITT Technical Institute
05.2001 -

Skills

Relationship Management

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Timeline

Commercial Accounts Manager

Super Bright LEDs
06.2023 - Current

Senior Product Support Specialist

Super Bright LEDs
03.2023 - 06.2023

Manager of Investigations

St. Louis Detectives
03.2018 - 03.2023

Bachelor of Science - Electrical Engineering

ITT Technical Institute
05.2001 -
Joel PiazzaCommercial Accounts Manager