Joel Rivera
Lawrenceville,GA
Summary
Results-driven Food Service Manager with expertise in staff leadership, conflict resolution, and enhancing customer satisfaction. Proven track record in optimizing daily operations and fostering a motivated team environment.
Overview
2
2
years of professional experience
Work History
Food Service Manager
Italian Pie
Lawrenceville, GA
03.2024 - Current
- Trained and supervised staff to maintain high standards of food quality and hygiene.
- Trained and mentored new staff on operational standards and best practices.
- Resolved conflicts and addressed team concerns to maintain a positive work environment.
- Managed and motivated employees to be productive and engaged in work.
- Oversaw daily restaurant operations to ensure efficient service and customer satisfaction.
- Managed staff schedules, optimizing coverage during peak hours for improved service efficiency.
- Resolved customer complaints swiftly, enhancing overall dining experience and loyalty.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Education
Bachelor of Science - Psychology
Georgia State University
Atlanta, GA05-2027
Skills
- Customer service
- Food storage
- Staff leadership
- Staff supervision
- Staff motivation
- Hiring and firing
- Problem-solving
- Conflict resolution
- Money handling
- Critical thinking
- Collaboration and teamwork
- Scheduling staff
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Enjoy participating in [activity] for overall physical and mental well-being
- Martial Arts
- Playing Sports
- Participate in Boxing and Basketball, as recreational activities to maintain physical fitness
Timeline
Food Service Manager
Italian Pie
03.2024 - Current
Bachelor of Science - Psychology
Georgia State University