JOEL SANTOS
Miami
Summary
Property management professional with expertise in team leadership and customer satisfaction. Proven ability to manage daily operations, address tenant needs, and coordinate community events to enhance engagement. Dedicated to upholding high standards of compliance and operational excellence across residential properties.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Jr Property Manager
First Services Residential
Miami
06.2025 - 04.2026
- Managed daily operations of residential communities and ensured compliance with regulations.
- Coordinated maintenance requests and scheduled repairs to ensure prompt resolutions.
- Oversaw tenant communications to address concerns and strengthen relationships.
- Resolved resident complaints and expedited maintenance requests for improved satisfaction.
- Collaborated with vendors to negotiate contracts and ensure quality services delivered.
- Facilitated community events to enhance resident engagement and build community spirit.
- Supervised property staff to ensure effective performance and adherence to policies.
- Evaluated current staff members' performance levels to determine training needs or staffing changes.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
Property Operations Manager
First Services Residential
Miami
10.2024 - 06.2025
- Oversaw daily property operations and maintenance requests across multiple residential communities to ensure timely resolution and resident satisfaction.
- Oversaw compliance with safety regulations and property management policies.
- Developed and implemented operational procedures to enhance resident satisfaction.
- Conducted regular inspections to maintain property standards and address issues promptly.
- Trained and supervised staff on best practices in property management operations.
- Coordinated communication between residents, staff, and vendors to enhance operational efficiency and foster positive relationships.
- Established processes for responding quickly to emergency situations at the property such as fire alarms or flooding incidents.
- Maintained oversight of all building maintenance activities, including scheduling contractors for repairs and preventive maintenance.
- Monitored staff performance against established goals and objectives related to daily operations tasks.
- Organized training sessions for employees on topics related to customer service best practices.
- Obtained all necessary licenses from relevant authorities in compliance with laws and regulations.
- Developed and implemented strategies to increase efficiency of property operations.
- Resolved resident complaints and expedited maintenance requests to improve resident experience and maintain property standards.
- Investigated and resolved property complaints and violations to foster a pleasant living environment for residents.
- Supervised property staff to ensure effective operations and adherence to company policies.
- Met with committees to discuss and resolve legal and environmental issues.
Property Management Administrative Assistant
First Services Residential
Miami
10.2023 - 10.2024
- Managed tenant inquiries and provided prompt assistance through various communication channels.
- Assisted in lease preparation and ensured compliance with company policies.
- Maintained accurate tenant records using property management software systems.
- Facilitated communication between residents, management, and service providers effectively.
- Resolved customer complaints in an efficient manner while maintaining professionalism.
- Coordinated appointments for property management staff, tenants, and vendors to ensure seamless operations.
- Maintained files on all current tenants including leases and other pertinent documents.
- Coordinated move-ins and move-outs of tenants by scheduling inspections and cleaning services.
- Resolved customer service issues in a professional manner by responding to emails or phone calls promptly.
- Prepared monthly reports on occupancy rates, delinquencies, and accounts receivable/payable to support property management decision-making.
- Addressed emergency situations at properties, such as broken pipes or faulty electrical wiring, to maintain tenant safety and satisfaction.
- Maintained records of rental properties, lease agreements, tenant information, and maintenance requests.
- Provided support to property managers during meetings with tenants or vendors by taking notes or preparing presentations.
- Answered incoming calls to the office and directed inquiries to appropriate personnel.
- Updated tenant contact information regularly in order to maintain accurate records.
- Processed tenant applications including background checks, credit checks, and other related documents.
- Followed up with prospects throughout sales processes to offer assistance.
- Handled incoming calls and correspondence related to real estate inquiries.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Millwork Sales Specialist
Lowes
Estero
01.2022 - 04.2023
- Answered an average of 50+ calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
- Collaborated with managers, sales teams, and staff to adjust plans and achieve challenging goals.
- Conducted an initial client assessment and analysis to begin the research process.
- Monitored production progress to promptly inform leaders of any issues.
- Entered data into system for payments, account information, and call logs to maintain accurate records.
Welder/Fitter
Suncoast Industries of Florida
Fort Myers
01.2017 - 02.2023
- Monitored safety and quality of welding work using MIG and Stick welders on steel materials.
- Ensured optimal arc length and movement speed to achieve precise fusion depth and bead formation.
- Clamped and tack-welded components to secure desired configurations, facilitating efficient assembly.
- Used an air arc and a grinder to remove and repair unacceptable welds to meet quality guidelines.
- Executed warehouse projects safely by monitoring conditions while lighting torches and using cutting wheel.
Steel Erector
Skyline Steel Inc
Fort Lauderdale
07.2015 - 07.2016
- Operated hoisting equipment, including cables, pulleys, and hooks, to efficiently unload and position prefabricated steel and heavy equipment.
- Followed blueprints and supervisory instructions to erect columns, beams, and girders.
- Aligned structural steel members for permanent installation through riveting, bolting, and welding.
- Applied turnbuckles, crowbars, and jacks to ensure precise alignment of structural steel components during assembly.
- Used torches, metal shears, and welding equipment to weld, cut, and bend steel.
- Used appropriate safety measures and encouraged other team members to do the same in order to avoid job site injuries.
Education
Some college - No degree
American Intercontinental University
Weston, FLSkills
- Property maintenance
- Customer service
- Customer satisfaction
- Problem resolution
- Product ordering
- Supply replenishment
- Market analysis
- Sales expertise
- Territory sales experience
- Team management
- Communication leadership
- Multitask management
- Time management strategies
- Computer literacy
- Bilingual skills
- Budget management
- Rapid learner
Certification
- Welding
- Fork lift
- Boom lift
- LCAM
Languages
English
Professional
Spanish
Professional
Timeline
Assistant Jr Property Manager
First Services Residential
06.2025 - 04.2026
Property Operations Manager
First Services Residential
10.2024 - 06.2025
Property Management Administrative Assistant
First Services Residential
10.2023 - 10.2024
Millwork Sales Specialist
Lowes
01.2022 - 04.2023
Welder/Fitter
Suncoast Industries of Florida
01.2017 - 02.2023
Steel Erector
Skyline Steel Inc
07.2015 - 07.2016
Some college - No degree
American Intercontinental University