Joel David Serra Martinez
Houston,TX
Summary
Creative and detail-oriented professional with a proven track record in customer service, sales, and business development. Starting as a server and advancing to Manager Assistant in a fast-paced restaurant environment, I honed my ability to think outside the box, solve problems creatively, and develop innovative approaches to improve operations and customer satisfaction. As a Sales Representative at Toyota, I applied my creative thinking skills to understand client needs, craft tailored solutions, and identify untapped business opportunities, consistently exceeding expectations. Known for a perfectionist mindset, I thrive on achieving high standards in every task, whether conceptualizing fresh strategies, enhancing client experiences, or delivering measurable results.
Overview
2
2
years of professional experience
Work History
Sales Associate
Don McGill Toyota
Houston, TX
04.2024 - 08.2024
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Greeted customers and provided exceptional customer service.
- Answered customer inquiries regarding product features, pricing, and availability.
Sales Representative
Toyota of Kendall
Kendall, FL
12.2023 - 04.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service
- Expanded customer base through cold calling, networking, and relationship building
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations
Chief Leader
Pura Vida Restaurant
Miami, FL
04.2023 - 12.2023
- Maintained inventory control of office supplies through diligent monitoring of stock levels and reordering when necessary to avoid shortages or delays in availability
- Handled confidential information with discretion, maintaining a high level of trust among employees and executives alike
- Helping in all positions of the restaurant, covering brakes and such
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Lead Cashier
Pura Vida Restaurant
Miami, FL
02.2023 - 04.2023
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Assisted customers by answering questions and fulfilling requests
- Processed both cash and card purchases and returns
Server-Cashier
Burger Joint
Houston, Tx
12.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Cultivated warm relationships with regular customers
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices
Education
College Degree - Physical Culture and Sport
Manuel Fajardo
Cuba06.2019
Skills
- Customer Service
- Business Development
- Highly organized and efficient
- Customer Engagement
- Creative Thinking
- Problem Solving
- Relationship Building
- Analytical thinking
Languages
- Spanish
- English
Timeline
Sales Associate
Don McGill Toyota
04.2024 - 08.2024
Sales Representative
Toyota of Kendall
12.2023 - 04.2024
Chief Leader
Pura Vida Restaurant
04.2023 - 12.2023
Lead Cashier
Pura Vida Restaurant
02.2023 - 04.2023
Server-Cashier
Burger Joint
12.2022 - 02.2023
College Degree - Physical Culture and Sport
Manuel Fajardo