Desired Job Title
Senior Patient Access RepresentativeHIM TechnicianRelease of Information SpecialistWork Type
Full TimePart TimeLocation Preference
RemoteHybridLocation: Pearland, Texas, USHouston, TX
Open to relocation: No
Open To Work
Joelene Viltz
Medical Records Tech/Patient Access
Pearland,Texas
Work Preference
Summary
Results-driven professional with a proven history of delivering high-quality work. Recognized for strong communication and collaboration skills, consistently contributing to team success and organizational objectives. Committed to exceptional service and continuous professional growth.
Overview
5
5
years of professional experience
Work History
Medical Records Specialist
HCA Medical Center-Parallon
Houston, Texas
04.2021 - Current
- Resolved accounts in HPF/MPF work queues, including cancelled accounts and unknown documents.
- Conducted research and analysis on coding pending for work queues and reconciled unbilled accounts.
- Merged duplicate charts to maintain accurate patient records.
- Prepared medical records and loose documents for scanning, managed post-scanned document retention and reconciliation.
- Scanned and indexed medical record documents in ERM, HPF, MPF, and/or EPIC with quality control validation.
- Assisted in gathering physician documentation, including History and Physicals and Operative reports for urgent requests.
- Supported physician documentation queries through monitoring calls and retrieval of discharged medical records.
- Audited accuracy of electronic and manual entries while reviewing scanned documents for proper identification.
- Adhered to HIPAA guidelines when handling protected health information.
- Safeguarded medical records to maintain patient confidentiality.
- Processed and responded to external requests for medical records following established protocols.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
Senior Patient Access Representative
Houston Methodist Clearlake Hospital
Webster, Texas
04.2021 - Current
- Facilitated patient registration by collecting demographic, insurance, and medical history information.
- Identified workflow improvement opportunities to enhance patient access and satisfaction scores.
- Greeted patients and visitors professionally, providing necessary assistance.
- Maintained HIPAA compliance while managing confidential patient care records.
- Verified insurance eligibility and benefits while ensuring patient confidentiality.
- Responded promptly to inquiries from nursing, laboratory staff, physicians, and administrators.
- Updated reference materials with Medicare, Medicaid, and third-party payer guidelines.
- Processed payments including co-pays and deductibles, ensuring financial accuracy.
HIM Medical Record
Harris Health System - Ben Taub General Hospital
Houston, Texas
03.2022 - 12.2024
- Collaborated with team members to achieve project objectives and meet deadlines.
- Updated and maintained databases with current patient information.
- Scanned and converted paper records into electronic health record systems for improved accessibility.
- Reviewed patient records for accuracy, ensuring all required information was present.
- Performed administrative tasks including filing, scanning, and mailing documents.
- Assisted in releasing confidential health information following established procedures.
- Safeguarded patient-related information, always maintaining confidentiality.
- Verified patient data entry accuracy within computerized databases.
Education
San Jacinto College
Pasadena, TXHigh School Diploma - undefined
Franklin Senior High School
Franklin, LA05.1984
Skills
- Electronic health records management
- HIPAA compliance
- Data entry precision
- Chart auditing
- Patient information retrieval
- Electronic health records
- Document imaging software
- Data entry accuracy
- Medical terminology
- Release of information
- Information verification
- Medical records auditing
- EMR / HPF / EPIC
- Insurance verification
- Payment collection
- Medical terminology understanding
Timeline
HIM Medical Record
Harris Health System - Ben Taub General Hospital
03.2022 - 12.2024
Medical Records Specialist
HCA Medical Center-Parallon
04.2021 - Current
Senior Patient Access Representative
Houston Methodist Clearlake Hospital
04.2021 - Current
High School Diploma - undefined
Franklin Senior High School
San Jacinto College