Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
References
Timeline
Generic

Joeliz Rivera-Cruz

Deltona,FL

Summary

Motivated and responsible individual from the hospitality industry who has practical skills that should serve well in a work office environment. Seeking to gain new experiences with a strong work ethic and skills in order to grow and build more knowledge.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Marriott
Lake Mary, Florida
09.2022 - Current
  • Communicated with guests about any questions they may have had regarding food concerns, dietary needs, and complaints in a professional manner.
  • Communicated with hosts, DRA, and kitchen staff throughout the shift in order to resolve problems and ensure proper hospitality.
  • Trained new employees on restaurant procedures and server duties.
  • Upsold other food items and drinks to guests, as well as my own suggestions, in order to improve the experience.
  • Managed under pressure in a fast-paced dining environment.

Education

Associate of Arts - Criminal Justice

Seminole State College of Florida
Sanford, FL
12-2024

Skills

  • Conflict resolution
  • Effective communication
  • Customer service
  • Team collaboration
  • Employee training
  • Excellent typing skills
  • Familiar with Microsoft Office
  • Time management
  • Strong work ethic

Languages

Spanish
Native/ Bilingual

Accomplishments

  • Host of the Month March 2023
  • Host of the Month February 2025

Certification

  • Certified Notary Public for the State of Florida 2025

References

References available upon request.

Timeline

Server

Marriott
09.2022 - Current

Associate of Arts - Criminal Justice

Seminole State College of Florida

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