Joelle Cole
Pearland,TX
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
8
8
years of professional experience
Work History
General Manager
Americas Best Glasses And Contacts
Rosenberg, TX
11.2018 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Eye Care Advisor
Essilor Luxottica
Houston
06.2021 - 06.2023
- Documented patient care by charting patient condition and treatment in records
- Used optometric equipment to conduct pre-testing and special testing
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Demonstrated leadership by making improvements to work processes and helping to train others
- Sold various products by explaining unique features and educating customers on proper application or usage.
Customer Service Manager
Burlington Coat Factory
Palm Beach, FL
05.2016 - 11.2018
- Upheld quality control policies and procedures to increase customer satisfaction
- Set clear expectations and helped employees pursue optimal paths for achieving each target
- Recruited, hired and trained crew members on application of projects, customer relations and customer service
- Managed scheduling, training and inventory control.
Education
Associate of Science - Computer And Information Sciences
Palm Beach State College
05.2020
Bachelor of Science - Computer And Information Systems Security
Palm Beach State College
Skills
- Team Leadership
- Time Management
- Creativity
- Expertise in Sales
- Strategic Planning
- Communication and Coaching
- Organization
- Adaptability
Timeline
Eye Care Advisor
Essilor Luxottica
06.2021 - 06.2023
General Manager
Americas Best Glasses And Contacts
11.2018 - Current
Customer Service Manager
Burlington Coat Factory
05.2016 - 11.2018
Associate of Science - Computer And Information Sciences
Palm Beach State College
Bachelor of Science - Computer And Information Systems Security
Palm Beach State College
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