Joelle Davis
Bronx,NY
Summary
Customer service professional with over 9 years of experience in high stress/ face positions. A sound understanding of all administrative responsibilities. A proven record for utilizing strong technical and interpersonal skills to enhance organizational efficiency and profitability. Committed to quality performance with the ability to learn procedures quickly and efficiently.
Overview
9
9
years of professional experience
Work History
Motor Vehicle Representative
NYS Department of Motor Vehicles
Bronx, NY
08.2022 - Current
- Maintaines accurate records of all transactions in database system.
- Issues license plates, stickers, titles and registrations upon completion of required paperwork.
- Ensures compliance with federal, state and local laws regarding motor vehicle policies and procedures.
- Effectively resolves customer inquiries/issues related to Motor Vehicle services via in-person/ phone and email.
- Receives and submits payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Trained new clerks in office procedures and protocols.
- Performs audits on completed transactions to verify accuracy prior to submission.
- Schedules and monitores computer exams
- Monitors inventory levels of supplies needed for Motor Vehicle Registration Services.
- Performs other duties and special projects as required
Janitor/Caretaker
New York City Housing Authority, NYCHA
Bronx, NY
07.2017 - 07.2021
- Helped develop cleaning checklist that elevated the effectiveness of custodial activities throughout development.
- Operated machinery such as building compactor, floor buffer as well as snow blower.
- Maintained building and grounds safety and in compliance with state and city codes.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Kept a log book of daily tasks completed for record keeping purposes.
- Maintained an organized storage area for custodial supplies and equipment; ordering additional items when needed.
Hair Salon Manager
Naturally You Hair Salon
Lawrenceville, GA
06.2015 - 03.2017
- Supervised front desk operations, enabling guests to receive superior customer service from staff.
- Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff.
- Provided excellent customer service to build clientele base and ensure repeat business.
- Resolved customer complaints in a timely manner to maintain high levels of satisfaction.
- Maintained and monitored daily salon operations, including scheduling appointments and overseeing staff.
- Tracked inventory of products and supplies necessary for salon operations.
- Scheduled employees and made sure all shifts had adequate coverage.
Education
High School Diploma -
Manhattan Center For Science & Mathematics
New York, NY06-2009
Some College (No Degree) -
LaGuardia Community College of The City University of New York
Long Island City, NYSkills
- Microsoft Office
- Self Motivation
- Multitasking
- Organizational Skills
- Adaptability and Flexibility
- Teamwork and Collaboration
- Data Entry
- Problem-solving abilities
- Attention to Detail
- Interpersonal Skills
Timeline
Motor Vehicle Representative
NYS Department of Motor Vehicles
08.2022 - Current
Janitor/Caretaker
New York City Housing Authority, NYCHA
07.2017 - 07.2021
Hair Salon Manager
Naturally You Hair Salon
06.2015 - 03.2017
High School Diploma -
Manhattan Center For Science & Mathematics
Some College (No Degree) -
LaGuardia Community College of The City University of New York