Ricky Taylor
Bronx,New York
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Motor Vehicle Representative
NYS Department Of Motor Vehicles
06.2015 - Current
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Performed routine data entry or document management.
- Stayed up-to-date on NYS laws and licensing requirements to complete accurate and efficient reviews.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Maintained clean and organized mail room to promote safety and efficiency.
- Coordinated mailroom team's workflow, delegating tasks to all employees.
Guest Service Representative
Target
10.2012 - 09.2014
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
High School Diploma -
The High School of Graphic Communication
New York, NYSkills
- Verifying Eligibility
- Microsoft Office
- Data Processing
- Document Scanning
- Attention to Detail
- Policy and Procedure Adherence
- Office Supplies and Inventory
- Strong Organization Skills
- Active Listening
- Customer Data Confidentiality
- Customer Service and Assistance
Timeline
Motor Vehicle Representative
NYS Department Of Motor Vehicles
06.2015 - Current
Guest Service Representative
Target
10.2012 - 09.2014
High School Diploma -
The High School of Graphic Communication