Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ricky Taylor

Bronx,New York

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Motor Vehicle Representative

NYS Department Of Motor Vehicles
06.2015 - Current
  • Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
  • Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Performed routine data entry or document management.
  • Stayed up-to-date on NYS laws and licensing requirements to complete accurate and efficient reviews.
  • Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Maintained mailroom supply inventories, purchase orders and vendor supplies.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Maintained clean and organized mail room to promote safety and efficiency.
  • Coordinated mailroom team's workflow, delegating tasks to all employees.

Guest Service Representative

Target
10.2012 - 09.2014
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Education

High School Diploma -

The High School of Graphic Communication
New York, NY

Skills

  • Verifying Eligibility
  • Microsoft Office
  • Data Processing
  • Document Scanning
  • Attention to Detail
  • Policy and Procedure Adherence
  • Office Supplies and Inventory
  • Strong Organization Skills
  • Active Listening
  • Customer Data Confidentiality
  • Customer Service and Assistance

Timeline

Motor Vehicle Representative

NYS Department Of Motor Vehicles
06.2015 - Current

Guest Service Representative

Target
10.2012 - 09.2014

High School Diploma -

The High School of Graphic Communication
Ricky Taylor