Joelle Gonzalez-Neff

• Researched and implemented creative cocktail menu concepts to attract and retain patrons.
• Monitored and enforced health and safety protocols to maintain a sanitary and compliant bar atmosphere.
• Managed daily operations using Toast POS, ensuring accurate order processing and inventory tracking.
• Conducted cash register closing activities and prepared cashier report to maintain financial integrity at end of business day.
• Designed and maintained a friendly ambiance to promote customer loyalty and facilitate ongoing business transactions.
• Supervised bar area upkeep, implementing procedures to maintain cleanliness and safety for all patrons.
• Implemented training initiatives to equip staff with skills necessary for delivering outstanding customer service.
• Oversaw the stocking and organization of alcoholic beverages, ensuring readiness to fulfill anticipated demand.
• Created unique and themed cocktail selections to elevate customer experience during seasonal promotions.
• Implemented state law requirements for alcoholic beverage services, safeguarding customer compliance and safety.
• Streamlined drink preparation processes, resulting in a significant reduction of wasted inventory.
• Identified opportunities to upsell daily specials and beverage promotions, contributing to overall sales growth.

Assisted in implementing set-up and shift-change protocols. Supported the development and execution of handcrafted cocktails in a busy environment. Provided local coastal cuisine with attention to detail. Contributed to exceptional customer service to create memorable experiences for guests.

Developed and executed specialty signature cocktails with a focus on efficiency and guest satisfaction.

Cultivated a welcoming atmosphere that left a positive impression on patrons.

Enhanced guest loyalty and retention through exceptional service.

• Delivered diverse selections of craft beer and specialty cocktails to guests in a welcoming family-friendly atmosphere.
• Managed financial transactions to ensure accuracy and efficiency in customer service operations.
• Took food and beverage orders while creating a welcoming atmosphere for guests. Fostered an environment that encourages repeat visits.

Assisted in serving diverse craft beer selections and local coastal dishes. Supported a vibrant atmosphere for Baltimore Ravens fans during game days. Maintained efficient service to accommodate high volumes of enthusiastic patrons.

Cultivated a welcoming atmosphere by serving specialty food and cocktails to guests. Developed unique guest experiences that fostered satisfaction and loyalty.

Assisted in serving food and beverages promptly and accurately. Supported team members to deliver exceptional customer service.