Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joellen Seger

Lake City,Michigan

Summary

I work very hard at whatever I do, and I like to get the job done right in a speedy manner. I'd say I'm really good at communicating with customers nicely and making them feel welcome. I'm also the type of person where, when I'm at my job, I'm there to get things done and done well.

Overview

6
6
years of professional experience

Work History

Sever

Springbrook Inn Frog Tiki Bar
Prudenville, MI
04.2024 - 10.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Operated POS terminals to input orders, split bills and calculate totals.

Tropical Smoothie

Brandi Thompson
East Lansing, Michigan
10.2022 - 04.2024
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Developed strong communication and organizational skills through working on group projects.

Customer Service, and Cooking

Tasty Treat
Lake City, Michigan
03.2019 - 08.2023
  • Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
  • Helped patrons decide which flavor to choose according to preferences and tastes.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Kept work area tidy and sanitary, promptly addressing spills and other messes.
  • Maintained cleanliness and organization in establishment.
  • Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
  • Prepared specialty desserts for customers for special occasions.
  • Offered samples of new ice cream flavors to customers.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
  • Operated cash register, taking payments and issuing customer receipts.
  • Introduced new menu items, sundae toppings and cone varieties to encourage upselling and add-on purchases.
  • Notified supervisor and peers of low product inventory and customer complaints.
  • Demonstrated continuous knowledge of menu and service offerings, promotional products and new flavors.
  • Carried out cash and card transactions quickly and thoughtfully.
  • Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Education

High School Diploma -

Lake City Area Schools
Lake City, MI

Skills

  • Sales expertise
  • Exceptional customer service
  • Menu knowledge
  • Service prioritization
  • Point of Sale (POS) system operations
  • Dining customer service
  • Strong Work Ethic
  • Complaint resolution
  • Staff education and training
  • Training development aptitude
  • Stocking and replenishing
  • Money handling abilities
  • Guest Engagement

Timeline

Sever

Springbrook Inn Frog Tiki Bar
04.2024 - 10.2024

Tropical Smoothie

Brandi Thompson
10.2022 - 04.2024

Customer Service, and Cooking

Tasty Treat
03.2019 - 08.2023

High School Diploma -

Lake City Area Schools

Similar Profiles

CREATE PROFILE
Joellen Seger