Joemy Rosa
Dania Beach,FL
Summary
Results-driven customer-focused professional with a proven track record in delivering high productivity and efficiency. Expertise in safety compliance and emergency response procedures, complemented by a commitment to customer service excellence. Strong communication, teamwork, and adaptability skills ensure outstanding experiences for all guests.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Flight Attendant
Breeze airways
Fort Myers, FL
09.2024 - Current
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Maximized in-flight satisfaction through proactive anticipation of demands.
- Conducted safety and emergency procedure briefings for passengers.
- Greeted passengers courteously.
- Conducted pre-flight inspections to confirm a clean and safe cabin for passengers.
Credit Card Collections /Call Center Customer Service Representative
JPMorgan Chase & Co
Lake Mary, FL
05.2023 - 05.2024
- Created and implemented strategies to reduce delinquency rates, improve customer service and increase collections.
- Provided financial advice to customers on budgeting techniques and money management skills to help them stay current on their obligations.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
Customer Service /Unarmed Security Guard
Universal Orlando Resort
Orlando, FL
09.2022 - 05.2023
- Monitored surveillance cameras and responded to suspicious activity.
- Assisted in the development and implementation of security policies and procedures.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Developed customer service standards for luxury sales personnel.
- Resolved customer service issues promptly and courteously.
- Resolved escalated customer service issues within established timelines.
Data Entry Clerk
The Home Depot
Westfield, MA
08.2020 - 08.2022
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Prepared summaries of daily work completed for review by supervisors.
- Organized files according to established procedures for easy retrieval later on.
Administrative Assistant
Agrimark
West Springfield, MA
05.2018 - 07.2020
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Education
Bachelor's degree - 3D Computer Animation
Full Sail University
Winter Park, FL04-2025
Certification - Website Development
Chegg Skills
Santa Clara, CA04.2024
High school diploma -
Vocational School Miguel Such
06.2012
Skills
- Customer Service
- Emergency procedures
- Interpersonal communications
- Conflict resolution
- Problem-solving
- Leadership qualities
- In-flight announcements
- Attention to detail
- Team oversight
- Multitasking and organization
- Microsoft Office
- Supervising experience
- Spanish
- Team Oversight
- Call center background
- New Hire Training
- Performance Improvements
- Collections
- Inventory control
- Data collection
- Quality control
- Flight safety
- Calm under pressure
- Public speaking
- Passenger service
- Multilingual skills
Certification
- Faa Certification
- AED Certification
Timeline
Flight Attendant
Breeze airways
09.2024 - Current
Credit Card Collections /Call Center Customer Service Representative
JPMorgan Chase & Co
05.2023 - 05.2024
Customer Service /Unarmed Security Guard
Universal Orlando Resort
09.2022 - 05.2023
Data Entry Clerk
The Home Depot
08.2020 - 08.2022
Administrative Assistant
Agrimark
05.2018 - 07.2020
Bachelor's degree - 3D Computer Animation
Full Sail University
Certification - Website Development
Chegg Skills
High school diploma -
Vocational School Miguel Such