JOETTA HAYDEN
Fort Mitchell,AL
Summary
Certified Medical Assistant (CMA-AAMA) with experience delivering compassionate clinical and administrative support in fast-paced primary care settings. Skilled in patient intake, vital signs, EKGs, phlebotomy, specimen collection, injections, electronic medical records, appointment coordination, and HIPAA compliance. Known for strong organization, professionalism, and providing patient-centered care while supporting efficient clinical operations.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Certified Medical Assistant
Tandem Health
01.2021 - 09.2022
- Conducted patient intake by obtaining medical histories, documenting chief complaints, recording vital signs, and preparing patients for provider examinations.
- Performed EKGs, collected laboratory specimens, administered injections, and assisted with routine clinical procedures under provider direction.
- Maintained accurate electronic medical records (EPIC) while ensuring HIPAA compliance and patient confidentiality.
- Coordinated appointment scheduling, follow-up care, referrals, and patient education to promote continuity of care.
- Collaborated with physicians, nurse practitioners, and clinical staff to deliver high-quality, patient-centered care in a fast-paced environment.
- Prepared examination rooms, maintained medical equipment, and monitored clinical inventory to ensure smooth daily operations.
Cashier
Walmart
01.2019 - 01.2021
- Provided excellent customer service while accurately processing cash, credit, and debit transactions.
- Assisted customers with product inquiries, returns, and problem resolution to ensure a positive shopping experience.
- Supported front-end operations and inventory organization in a high-volume retail environment.
Key Holder
Dollar General
11.2015 - 01.2019
- Managed opening and closing store operations, including cash reconciliation and daily deposits.
- Assisted with merchandising, inventory control, and maintaining store presentation and operational standards.
- Resolved customer concerns professionally while supporting daily retail operations.
Education
Diploma in Applied Science - Medical Assisting
Central Carolina Community College
Sumter, SC08.2020
High School Diploma -
Crestwood High School
06.2016
Skills
Assisted with patient intake and triage processes
Recorded vital signs accurately
Conducted EKG administration efficiently
Performed phlebotomy and specimen collection tasks
Administered injections as required
Utilized electronic medical records (Epic) effectively
Maintained HIPAA compliance in all procedures
Scheduled patient appointments promptly
Managed medical records systematically
Educated patients on health-related topics
Conducted telephonic triage for patient inquiries
Applied medical terminology in documentation
Completed clinical documentation thoroughly
Operated Microsoft Office applications proficiently
Certification
Certified Medical Assistant (CMA-AAMA)
Timeline
Certified Medical Assistant
Tandem Health
01.2021 - 09.2022
Cashier
Walmart
01.2019 - 01.2021
Key Holder
Dollar General
11.2015 - 01.2019
Diploma in Applied Science - Medical Assisting
Central Carolina Community College
High School Diploma -
Crestwood High School