Joeven Rae Opindo
Anoka,MN
Summary
Results-driven leader specializing in center operations and financial management. Demonstrated ability to oversee staffing, compliance, and program development, ensuring a high-functioning team, while maximizing enrollment and service quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Center Director
Compass Child Care
East Bethel, MN
12.2024 - Current
- Established rapport with families to foster trust and encourage program enrollment.
- Responded to inquiries, boosting enrollment and sales figures.
- Oversaw center operations, including cleaning, staffing, safety, maintenance, and finances.
- Ensured a safe, nurturing, and educational environment for children.
- Recruited, trained, scheduled, and evaluated staff, promoting ongoing professional development.
- Assisted teachers in developing age-appropriate curriculum through collaborative writing efforts.
- Maintained compliance with local, state, and federal regulations and licensing standards.
- Managed center budget by tracking expenses and overseeing billing and payroll processes.
Lead Teacher
Compass Child Care
Ramsey, MN
05.2022 - 12.2024
- Guided students and fellow educators in daily academic pursuits.
- Held discussions with parents to address child-specific educational goals.
- Provided parents with updates through detailed activity summaries and photos.
- Partnered with administration to craft comprehensive educational frameworks.
- Devised forward-thinking lesson plans centered on art and STEM themes.
- Ensured a nurturing atmosphere for children's emotional well-being.
- Crafted themed environments to enhance thematic learning experiences.
- Achieved top placements in company-wide curriculum challenges.
Lead Front Desk Agent
Massage Envy
Coon Rapids, MN
11.2021 - 05.2022
- Part-time position while attending college
- Managed front desk operations and ensured smooth guest check-in and check-out processes.
- Trained and mentored new front desk agents on procedures and customer service standards.
- Handled guest inquiries and resolved issues with professionalism and efficiency.
- Implemented standard operating procedures to enhance guest experience and satisfaction.
- Developed positive relationships with guests, promoting a welcoming environment at the hotel.
- Resolved customer complaints in a professional manner.
- Handled high volume of phone calls and routed to proper guest or internal department.
Shift Leader
Dominos
Andover, MN
06.2019 - 11.2021
- Supervised team members during busy shifts to maintain smooth operations.
- Managed inventory levels to ensure the availability of menu items.
- Trained new employees on procedures and customer service standards.
- Coordinated shift schedules to optimize staff coverage and efficiency.
- Monitored food safety practices to ensure compliance with health regulations.
- Verified that cash drawers contained the correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Positioned skilled staff in key areas throughout the shift to optimize department productivity.
- Utilized POS systems efficiently for order processing and inventory management.
Education
High School Diploma -
Anoka High School
Anoka06-2019
Associate of Arts - Psychology
Anoka-Ramsey Community College
Minneapolis, MN05-2025
Skills
- Staff training
- Customer service
- Team leadership
- Educational growth
- Payroll administration and timekeeping
- Facility management
- Training and coaching
- Program management
- Analytical skills
- Calm under pressure
- Dependable and responsible
- Customer relation
Languages
English
Native/ Bilingual
Tagalog
Native/ Bilingual
Cebuano
Native/ Bilingual
Certification
First Aid and CPR- MNCCHC
Timeline
Center Director
Compass Child Care
12.2024 - Current
Lead Teacher
Compass Child Care
05.2022 - 12.2024
Lead Front Desk Agent
Massage Envy
11.2021 - 05.2022
Shift Leader
Dominos
06.2019 - 11.2021
High School Diploma -
Anoka High School
Associate of Arts - Psychology
Anoka-Ramsey Community College