JOEVIENN CADIZ
Call the Car
Covina,California
17
years of professional experience
Dynamic Customer Service Representative with exceptional oral and written communication skills, active listening abilities, and strong analytical problem-solving expertise. Committed to enhancing customer experiences through a service-oriented approach that prioritizes individual needs and delivers tailored solutions that foster loyalty. Dedicated to achieving high levels of customer satisfaction by providing outstanding service and unwavering support. Proficient in applying industry best practices and exploring innovative solutions to effectively meet diverse customer requirements.
Work History
Customer Service Representative
2 Years 10 Months- Addressed customer requests for products, services, and company information, enhancing customer satisfaction.
- Prioritized customer needs by delivering prompt service, leading to improved client experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided comprehensive customer care by managing medical and dispatch requests, assisting with health insurance inquiries, and coordinating medical appointments.
Ecommerce Customer Support
8 Months- Handle Customer support inquiries via Zendesk (Amazon, Woocommerce, Shopify and Etsy)
- Troubleshot and resolved customer complaints and issues (Lost in Transit orders and damaged equipment)
- Assessed job urgency and prioritized tasks to meet customer requirements effectively.
- Collaborated with sales representatives to address and resolve customer-related issues.
- Troubleshot and resolved customer complaints, including lost in transit orders and damaged equipment, ensuring timely resolutions.
Inside Sales Associate
2 Months- Cultivated strong client relationships, contributing to successful program delivery and client satisfaction
- Evaluated team performance and delivered feedback, improving operational effectiveness
- Examined customer survey data to pinpoint service delivery improvement areas.
Customer Support Associate
3 Years 1 Month- Evaluated customer feedback data to pinpoint specific service improvement opportunities.
- Identified trends in customer inquiries and escalated issues to management team.
- Resolved customer inquiries through various communication channels, ensuring timely and effective support.
- Managed high-volume ticketing system to track and prioritize customer issues for prompt resolution.
- Collaborated with cross-functional teams to enhance product knowledge and improve service delivery standards.
Collections Specialist
2 Years 11 Months- Negotiated payment agreements with customers to resolve outstanding accounts
- Negotiated with customers to reach payment agreements
- Processed customer manual payments accurately per company policy to ensure accurate account status
Sales Representative
3 Years 5 Months- Articulated product features, advantages, and benefits to customers, enhancing understanding and engagement
- Cultivated and sustained robust customer relationships and networks within designated sales territory, driving loyalty and repeat business
- Negotiated vendor contracts to secure favorable terms and optimize cost savings.
Customer Service Representative
3 Years 1 Month- Handled telephone inquiries and complaints, ensuring adherence to standard operating procedures for effective resolution
- Cultivated strong customer relationships through friendly interactions, fostering loyalty and trust
- Conducted follow-ups with customers on product functionality and satisfaction, enhancing overall customer experience.
Education
Bachelor Of Applied Science In Information Technology - Information Technology
Skills
Customer support
Online Customer Support
Zendesk management
Multichannel Communication
Customer Relationship Management
Service Quality Improvement
Customer Loyalty Strategies
Sales
Payment Resolution Strategies
Solution presentation
MS Office Proficiency
Timeline
Customer Service Representative
Call the Car
10.2023 - CurrentRead More
Ecommerce Customer Support
Gelato
01.2023 - 09.2023Read More
Inside Sales Associate
EXP Realty of California
10.2022 - 12.2022Read More
Customer Support Associate
Media Deals
09.2019 - 10.2022Read More
Collections Specialist
Sprint Network
08.2016 - 07.2019Read More
Sales Representative
Spectrum
01.2013 - 06.2016Read More
Customer Service Representative
T Mobile
11.2009 - 12.2012Read More
University of San Augustin
Bachelor Of Applied Science In Information Technology from Information Technology
Read More