Joey Cross Jr
Waltham,MA
Summary
Proven leader in valet parking operations with a track record of enhancing revenue and customer satisfaction at LAZ Parking. Excelled in staff training, vehicle safety, and efficient problem-solving. Achieved loyalty through superior service and teamwork, demonstrating exceptional multitasking and organizational abilities.
Customer service professional with experience in providing reliable parking assistance. Proven skill in handling different situations with poise and professionalism. Quickly handles customer service issues, expertly parks cars and maintains safe and secure parking experience for guests.
Overview
3
3
years of professional experience
Work History
Valet Parking Supervisor
LAZ Parking
01.2022 - Current
- Increased revenue generation by implementing effective upselling strategies that promoted additional services offered by the establishment.
- Enhanced customer satisfaction by efficiently managing valet operations and addressing concerns promptly.
- Facilitated seamless communication between staff, management, and guests to address any issues or special requests in a timely manner.
- Developed strong relationships with repeat customers through attentive service and personalized interactions, fostering loyalty to the establishment.
- Provided punctual, polite valet services to uphold professional standards.
Valet Attendant
LAZ Parking
05.2021 - 08.2022
- Established positive guest relationships through consistent delivery of excellent customer service.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Followed all company policies and procedures regarding vehicle handling and key storage for maximum security measures.
- Conducted pre-shift visual inspections of vehicles, noting any existing damage before taking possession from the guest.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
Education
High School Diploma -
Merrimack College
North Andover, MA05.2026
Skills
- Staff Training and Development
- Vehicle Safety Knowledge
- Incident Reporting
- Task Delegation
- Customer Service
- Multitasking and Organization
- Time Management
- Problem-Solving
- Team Collaboration
- Physical Fitness
- Professional Appearance
- Team Leadership
Timeline
Valet Parking Supervisor
LAZ Parking
01.2022 - Current
Valet Attendant
LAZ Parking
05.2021 - 08.2022
High School Diploma -
Merrimack College