JOEY DIAZ
Brooklyn,NY
Summary
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
8
8
years of professional experience
Work History
Server
BATEAUX, NYC
NYC
01.2022 - 03.2023
- Managed full-service sections of up to 12 tables in a high-volume luxury dining environment, delivering senior-level service.
- Executed precise, paced service while managing timing, guest expectations, and table flow; recognized as a top annual sales-producing server.
- Uphold hospitality and service standards with meticulous attention to detail during NYC skyline and Statue of Liberty sailings.
Server
Delta Sky Club, NYC
NYC
03.2023 - 05.2024
- Delivered premium service alongside brand ambassadors and partners—from Mike’s Hot Honey to local eateries—guiding guests through the city’s finest offerings in the world’s most famous arena.
- Set up service stations and executed 100+ events, consistently maintaining exceptional guest experiences and positive feedback.
Runner
NOBU, NYC
NYC
03.2018 - 12.2020
- Expedited high-pressure lunch service for 300+ guests in three hours, maintaining flawless execution and zero errors over a full calendar year.
- Guided guests through Nobu’s culinary culture, explaining dishes, pairings, and optimal enjoyment.
- Maintained pristine tablescapes and executed rapid table turns—bussing 12-top tables in a single pass and reconfiguring 2- to 12-top layouts mid-service without disruption.
Service Supervisor
CONVENE, NYC
NYC
07.2024 - 12.2025
- Primary on-site point of contact for high-profile forums and large-scale events, supporting clients including Coinbase, Bank of America, and major religious organizations.
- Oversaw buffet and service station setup/breakdown, guiding teams to ensure seamless flow, visual polish, and adherence to brand standards.
- Trained and managed new service employees, ensuring compliance with hospitality standards, operational procedures, and security protocols.
Education
Associate of Arts - Multimedia
BMCC
NY,NY06-2007
Skills
- Strong work ethic
- Exceptional customer service
- High volume dining
- Service prioritization
- Menu memorization
- Guest engagement
Timeline
Service Supervisor
CONVENE, NYC
07.2024 - 12.2025
Server
Delta Sky Club, NYC
03.2023 - 05.2024
Server
BATEAUX, NYC
01.2022 - 03.2023
Runner
NOBU, NYC
03.2018 - 12.2020
Associate of Arts - Multimedia
BMCC