Summary
Overview
Work History
Education
Skills
Timeline
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Joey Jaekel

Panama City

Summary

Dynamic professional with extensive experience in customer service and cash handling at Walmart. Proven track record of enhancing customer satisfaction through effective issue resolution and relationship building. Skilled in POS system operations and conflict resolution, consistently maintaining a balanced cash drawer and fostering a collaborative team environment.

Overview

2024
2024
years of professional experience

Work History

Cashier

Walmart
03.2021 - 02.2024
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Provided excellent customer service, addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of checkout area to enhance shopping experience.
  • Assisted in inventory management by restocking merchandise and monitoring stock levels.
  • Handled cash, credit, and gift card transactions while adhering to company policies.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Manger

Burger King
2017 - 2019
  • Oversaw daily operations, ensuring efficient workflow and adherence to quality standards.
  • Mentored team members, enhancing skills and fostering a collaborative work environment.
  • Implemented process improvements, resulting in increased productivity and reduced downtime.
  • Managed project timelines and resources, delivering projects on schedule and within budget.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Associate Of Arts - Game Design

Academy of Art University
San Francisco, CA

High School Diploma - General Studies

Bay High School
Panama City, FL
06.2017

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Cash management
  • Cash register systems
  • Cash handling expertise
  • Payment processing
  • Product restocking
  • Conflict resolution
  • Product knowledge
  • Refunds and exchanges
  • Issue resolution
  • Complex Problem-solving
  • Merchandise restocking
  • Cash drawer balancing
  • POS system operations
  • Payment collection
  • POS systems
  • Staff training
  • Refund handling
  • Guest inquiries
  • ID verification
  • Attention to detail
  • Inventory management
  • Currency counting
  • Inventory control
  • Order packaging
  • Sales expertise
  • Daily reporting
  • Drawer balancing
  • Returns processing
  • Point of sale operation
  • Point-of-sale system operation
  • Order verification
  • Reports and documents
  • Point of sale proficiency
  • Records maintenance
  • Fraud prevention awareness
  • Identification checks

Timeline

Cashier

Walmart
03.2021 - 02.2024

Manger

Burger King
2017 - 2019

Associate Of Arts - Game Design

Academy of Art University

High School Diploma - General Studies

Bay High School

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Joey Jaekel