JOEY RAMOS
Kyle
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
16
16
years of professional experience
Work History
Sales Associate
QXO
Austin, TX
08.2023 - Current
- Accurately process high-volume POS transactions, managing currency, payment cards, and customer receipts.
- Engage with contractors and commercial clients to build strong rapport and secure long-term business relationships.
- Maintain a calm, professional demeanor to resolve complex issues efficiently in busy, high-stress environments.
- Deliver positive first impressions to welcome and onboard existing, new, and prospective customer accounts.
- Develop and execute innovative sales strategies leveraging customer insights to boost territorial profits.
- Proactively manage customer accounts to secure repeat business, high satisfaction, and new leads through professional networking.
Operations
Joey's Garage Doors And Roofing
Round Rock, TX
03.2020 - 08.2023
- Establish seamless communication channels between site staff and executive leadership to reduce project delays and miscommunications.
- Introduce lean operational practices and scheduling systems to successfully reduce service turnaround times.
- Oversee daily on-site operations, keeping crew production moving safely at an optimal pace to meet strict deadlines.
- Inspect tools, heavy machinery, and field equipment daily to guarantee safe operation and full regulatory compliance.
- Source regional suppliers and negotiate contract pricing to purchase necessary construction and roofing materials.
- Manage incident reporting by investigating near-misses, tracking workplace injuries, and delivering corrective safety feedback to workers.
Sales Associate
Beacon Roofing Supply
Austin, TX
09.2019 - 02.2020
- Processed POS transactions accurately, balancing cash drawers and handling client payments.
- Built strategic customer rapport, resulting in increased customer retention and account satisfaction.
- Managed high-stress situations calmly while addressing client concerns regarding material orders and availability.
- Created and implemented targeted sales strategies that consistently drove location profitability.
Driver / Crew Leader
Travis Roofing LLC
03.2017 - 11.2017
- Administered daily Department of Transportation (DOT) and internal inspections for all company vehicles.
- Managed daily invoicing, loaded required safety equipment, and safely transported roofing materials to commercial jobsites.
- Enforced rigid on-site safety precautions adhering strictly to OSHA standards and regulations.
- Supervised the clean-up and hazard mitigation of the job site to ensure a safe transition for subsequent crews.
Driver / Crane Operator
Southern Shingles
08.2015 - 02.2017
- Inspected heavy machinery and specialized company vehicles daily per corporate safety policy.
- Loaded cranes and commercial trucks with heavy materials, navigating optimal delivery routes to optimize time in the field.
- Monitored machine functionality during operation to detect irregular production patterns, mitigating hazardous incidents.
Truck Driver / Plant Maintenance
Lauren Concrete
08.2013 - 08.2015
- Operated heavy mixer trucks on public roads in strict accordance with traffic laws and company safety policies.
- Performed mandatory Transportation Department inspections and coordinated closely with dispatch via radio for scheduling adjustments.
- Maintained high product quality standards during concrete loading and unloading procedures.
Sales Representative / Crew Leader
TMRCC
08.2010 - 08.2013
- Operated tractor-trailers to haul bulk loads and waste materials to municipal sites in compliance with cargo laws.
- Analyzed customer needs to highlight high-value product features and conducted informational seminars to land new clients.
- Planned logistics and territory routing to maximize field efficiency and safety during travel.
Education
High School Equivalency Diploma - GED
Akins High School
Skills
- Leadership & Operations: Team Management, Conflict Resolution, Decision Making, Time Management
- Safety & Compliance: OSHA Regulations, DOT Inspections, Ha zard Elimination, Incident Reporting
- Sales & Account Management: Lead Generation, POS Operations, Clontract Sourcing, Client Relations
Timeline
Sales Associate
QXO
08.2023 - Current
Operations
Joey's Garage Doors And Roofing
03.2020 - 08.2023
Sales Associate
Beacon Roofing Supply
09.2019 - 02.2020
Driver / Crew Leader
Travis Roofing LLC
03.2017 - 11.2017
Driver / Crane Operator
Southern Shingles
08.2015 - 02.2017
Truck Driver / Plant Maintenance
Lauren Concrete
08.2013 - 08.2015
Sales Representative / Crew Leader
TMRCC
08.2010 - 08.2013
High School Equivalency Diploma - GED
Akins High School