Joey Tota
Barkhamsted,CT
Summary
Jack-of-all-trades with a love for customer service/connection. I have spent the last 11 years creating relationships with professional peers and customers alike. No job is too small and no ask is too big for me if it means putting a smile on someones face. Experience with motor vehicle operations in all conditions (growing up in New England means variable weather at all times of year). Time oriented and driven to accomplish tasks efficiently and exceptionally.
Overview
14
14
years of professional experience
Work History
Retail Training Store Manager
Homegoods
Danbury, CT
07.2015 - Current
- Implemented loss prevention strategies, resulting in decreased instances of theft and shrinkage.
- Provided cross-training opportunities for staff members to ensure seamless coverage during peak periods or absences.
- Enhanced customer satisfaction through consistent delivery of excellent service, leading to increased repeat business.
- Maintained open lines of communication between corporate headquarters and retail locations to ensure alignment with company goals.
- Cultivate a culture where associates and customers feel Welcome, Valued, and Engaged
- Reduced employee turnover rate by providing ongoing support, coaching, and feedback to staff members.
- Boosted employee morale by fostering a positive work environment and promoting team collaboration.
- Oversee deliveries from warehouse to ensure full sales floor.
Delivery Driver
Joe Pizza
Canton, CT
04.2012 - 06.2015
- Verified accuracy of all deliveries against order forms.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Resort Host
Ski Sundown
New Hartford, CT
11.2012 - 03.2015
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Education
High School Diploma -
Northwestern Regional #7
Winsted, CTSkills
- Multitasking proficiency
- Goal setting and achievement
- Decision-making capacity
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem-solving abilities
- Time management
- Customer service management
- Team leadership
- Organizational skills
Timeline
Retail Training Store Manager
Homegoods
07.2015 - Current
Resort Host
Ski Sundown
11.2012 - 03.2015
Delivery Driver
Joe Pizza
04.2012 - 06.2015
High School Diploma -
Northwestern Regional #7