Joey Wang
Brooklyn,United States
Summary
Friendly and reliable professional with a positive attitude and exceptional customer service skills. Recognizes the importance of maintaining precise cash handling procedures and efficient transaction processes. Committed to fostering a fast pace atmosphere and ensuring customer satisfaction.
Overview
4
4
years of professional experience
Work History
Cashier
Footlocker
08.2022 - 04.2024
- Always exceed customer service, always on, never no
- Communication skills with customers that need help or generally asking if they needed help on items and finding different solutions to ensure their satisfactions
- Dealing with money and learning what might be a possible scam
- Preventing arguments between two customers
- Can work in different roles as a sales specialist or grab online orders when customers need it
- Keep personal emotions out of work
- Hearing backgrounds from different customers
- Greeting customers and leaving the last impressions
Worker
SYEP
07.2021 - 08.2021
- Finding solutions together and coming to an agreement before solving the problem
- Presenting, learn public speaking
- Engage with people from different ages and backgrounds
Worker
SYEP
07.2020 - 08.2020
- Public speaking, finding a solution on time, and understanding what the problem was
- Having due dates and handing work on time
- Presenting to other groups on different ideas and working in smaller groups to improve efficiency
Education
Degree - security management
John Jay College of Criminal Justice
New York, NY11.2024
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- ID verification
- Time management skills
- Money handling
- Customer relations
- Conflict resolution
- Document management
- Scheduling appointments
- Strong teamwork
- Fraud prevention awareness
Volunteer Experience
Front Desk, Oasis Health Care, 620 60th St, Brooklyn, NY, 11220, 07/01/22, 08/31/22, Grade: 11, 16hr/week
- Solving problems and concerns from patients in person or on calls.
- Checking medical insurance to see whether they have expired or not.
- Communicating with nurses and doctors when patients have concerns.
- Filling out health forms for kids entering school.
Staff, CIT, Remote, 10/01/20, 06/30/21, Grade: 11, 6hr/week
- Conversations with teens around the same age about the nation's daily events that have affected and impacted the nation as a whole and its people., Working with kids to show leadership and ethic., Teaching kids what's right or wrong and being creative about activities.
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Cashier
Footlocker
08.2022 - 04.2024
Worker
SYEP
07.2021 - 08.2021
Worker
SYEP
07.2020 - 08.2020
Degree - security management
John Jay College of Criminal Justice