JOGELYS MATOS
Adaptable Banking is associated with expertise in customer service, Attention to details, Cash drawer maintenance, and fraud prevention. Proven success in goal achievement over 100% Skilled in maintaining positive workplace cultures, delivering impactful leadership in digital, and ensuring rules and procedures compliance. Committed to enhancing organizational success through effective procedures and practices
i have been a professional banking specialist prepared to excel in financial transactions and customer service. Skilled in handling cash, balancing ledgers, and maintaining security protocols. Strong focus on team collaboration and achieving operational efficiency. Reliable, adaptable, and driven to meet and exceed client expectations.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Teller II
1 Year 5 Months- Processed customer transactions accurately, ensuring seamless handling of deposits, withdrawals, and loan payments
- Balanced cash drawer daily with minimal discrepancies, ensuring accurate accounting of funds
- Delivered exceptional customer service by addressing inquiries, resolving issues, and effectively promoting bank products and services
- Identified fraudulent activities and reported suspicious transactions to the appropriate authorities
- Maintained a high level of confidentiality when handling sensitive customer information
- Collaborated with team members to exceed branch sales goals through strategic cross-selling of bank products
Sales Associate
1 Year 6 Months- Worked part-time during seasonal peak periods
- Delivered exceptional customer service, enhancing client relationships and driving repeat business.
- Assisted in inventory management, ensuring accuracy and availability of merchandise on sales floor.
- Collaborated with team members to maintain visual merchandising standards per brand guidelines.
Salesperson
1 Year 2 Months- Built and maintained strong client base through exceptional customer service, achieving high repeat business rate
- Collaborated with finance department to secure competitive financing options, enhancing sales volume
- Utilized CRM software to track leads and manage customer interactions, streamlining sales process
- Conducted thorough product demonstrations and test drives to showcase vehicle features and benefits
- Negotiated favorable pricing terms with suppliers to maximize profit margins on vehicle sales
Vendor Representative
1 Year- Served as a seasonal fragrance vendor for Puig, representing brands such as Paco Rabanne, Carolina Herrera, and Jean Paul Gaultier.
- Cultivated strong relationships with key retail partners to enhance product visibility and brand loyalty.
- Developed tailored promotional strategies to drive sales growth across diverse market segments.
- Analyzed market trends and competitor activities to inform strategic decision-making processes.
Sales rep.
2 Years- Delivered customer service by addressing inquiries and resolving issues promptly and professionally, enhancing client satisfaction.
- Educated customers on financial products and services tailored to their specific needs, facilitating informed decision-making.
- Participated in regular training sessions to enhance product knowledge and improve selling techniques
- Coordinated with service department to ensure timely delivery of sold vehicles and maintained open communication with customers throughout the process.
Education
High school diploma or GED - science and technology
Skills
Accomplishments
- Achieved goals over 100% by performing in the role with accuracy and efficiency in each quarter since employment.
- Documented and resolved digital enhancement which led to increased goal pace percentage .
- 2025 Wow start award.
- Promoted to digital Lead based on superior performance.
- Promoted to banker II based on extraordinary performance.