Johaly Calzada
Dardanelle,AR
Summary
Dynamic leader with proven team leadership and customer service focus, honed at Walgreens and Shoe Carnival. Excelled in training staff, enhancing productivity, and ensuring transaction accuracy. Demonstrates strong communication and time management abilities, with a commitment to creating positive customer experiences and streamlining operations.
Overview
6
6
years of professional experience
Work History
Shift Lead
Walgreens
08.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Cashier Team Lead
Shoe Carnival
04.2019 - 08.2021
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained team members on cash register operation and cash handling.
Education
High School Diploma -
Dardanelle High School
Dardanelle05-2020
Skills
- Customer service focus
- Strong verbal and written communication
- Team leadership
- Productivity monitoring
- Reliability
- Time management abilities
Languages
Spanish
Native or Bilingual
Timeline
Shift Lead
Walgreens
08.2021 - Current
Cashier Team Lead
Shoe Carnival
04.2019 - 08.2021
High School Diploma -
Dardanelle High School