Johan Chowdhury
Summary
Compassionate professional skilled in managing client relationships in fast-paced environments. Maintains detailed documentation and fosters positive interactions with diverse individuals. Focused on enhancing guest experiences and resolving issues promptly to achieve operational excellence.
Overview
4
4
years of professional experience
Work History
Property Manager
Short-Term Rental Properties (Airbnb Operations)
01.2026 - Current
- Manage 100% of guest communication, maintaining prompt response times and professional customer service.
- Serve as the primary point of contact for guests, handling inquiries, reservation requests, check-in instructions, and issue resolution.
- Managed day-to-day operations for 3 short-term rental units, enhancing guest experience from booking through checkout.
- Resolve guest concerns independently, including maintenance requests, scheduling conflicts, and last-minute accommodations.
- Coordinated scheduling with cleaning and maintenance personnel, ensuring all units remained consistently guest-ready.
- Balance multiple property schedules while ensuring smooth operations and high service standards.
- Maintain organized records of reservations, guest requests, property updates, and operational tasks.
- Cultivated positive guest relationships through clear communication, prompt responses, and meticulous attention to detail.
Pharmacy Technician
Cypress Pharmacy
Queens
03.2025 - 03.2026
- Filled prescriptions accurately and efficiently, meeting diverse patient needs.
- Serve patients in a high-volume healthcare environment requiring accuracy, professionalism, and strong communication.
- Assisted pharmacists with medication therapy management tasks.
- Collaborated with peers, technicians, and pharmacists to prioritize and complete medication orders effectively.
- Educated patients on medication usage and potential side effects.
- Delivered exceptional customer service, addressing inquiries promptly to enhance patient satisfaction.
Operations Coordinator
Ctech Consulting Firms LLC
Sterling
01.2022 - 01.2025
- Coordinated operational processes and maintained accurate records to enhance organizational workflow.
- Communicated with clients and internal teams to resolve issues and maintain service quality.
- Managed multiple responsibilities simultaneously, ensuring thorough attention to detail in all tasks.
- Organized team meetings to foster collaboration and effectively gather project updates.
Education
Bachelor of Science - Cybersecurity & Homeland Defense
University At Albany
Albany, NY06-2027
A.A.S. - Cybersecurity
Suffolk County Community College
Selden, NY05-2025
Skills
- Team leadership
- Conflict management
- Time organization
- Pressure problem-solving
- Team Collaboration
- Data documentation
- Microsoft 365
- Google Workspace
Technical And Analytical Experience
- Completed hands-on IT support labs troubleshooting hardware, software, and network connectivity issues.
- Managed simulated support tickets using Jira Service Management, documenting resolutions and troubleshooting steps.
- Installed and configured Windows systems, user accounts, and peripherals.
Leadership Experience
- Team Captain, Men's Basketball League, Lead teammates during practices and games while promoting accountability, discipline, and teamwork., Communicate strategy and maintain focus in competitive environments.
- Operations Manager, Airbnb Cleaning Service, Oversee cleaning operations for short-term rental properties while maintaining high quality standards., Delegate responsibilities to team members and conduct final inspections before guest arrival.
Languages
English
Full Professional
ben
Professional
Timeline
Property Manager
Short-Term Rental Properties (Airbnb Operations)
01.2026 - Current
Pharmacy Technician
Cypress Pharmacy
03.2025 - 03.2026
Operations Coordinator
Ctech Consulting Firms LLC
01.2022 - 01.2025
Bachelor of Science - Cybersecurity & Homeland Defense
University At Albany
A.A.S. - Cybersecurity
Suffolk County Community College