Johan Zavala
Wvc,Utah
Summary
Dynamic and dedicated professional with a strong work ethic and integrity, honed at Wendy's. Proven ability to deliver exceptional customer service and streamline processes, enhancing efficiency and satisfaction. Skilled in point-of-sale systems and adept at building customer relationships, ensuring repeat business and a positive dining experience.
Overview
1
1
year of professional experience
Work History
Cashier
Wendy's
07.2024 - 01.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining cleanliness and organization of dining and service areas.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth operation during peak hours.
- Learned menu offerings to accurately explain items and upsell products to customers.
- Followed safety protocols to maintain a safe working environment for staff and customers.
- Adapted quickly to changing situations, ensuring high levels of customer satisfaction during busy times.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
High School Diploma -
Kearns High School
West Valley City, UT05-2026
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Wendy's
07.2024 - 01.2025
High School Diploma -
Kearns High School