Johana Aguilera
Silver Spring,MD
Summary
Detail-oriented professional skilled in customer service and training. Proven ability to enhance guest experiences through exceptional service and effective team collaboration.
Dedicated cashier excelling in customer service and team training. Expertise in fostering collaboration and attention to detail, contributing to enhanced customer experiences and operational efficiency. Ready to impact service quality through proactive engagement and leadership.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work History
Cashier
The Cheesecake Factory
Washington, District of Columbia
06.2021 - Current
- Maintained cleanliness and organization of the checkout area.
- Handled customer inquiries and resolved issues promptly.
- Trained new cashiers on register operations and customer service standards.
- Provided exceptional service to enhance overall dining experience for guests.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Crew Member
Chipotle Mexican grill
College Park, Maryland
09.2019 - 06.2021
- Prepared fresh ingredients for food assembly and ensured quality standards.
- Provided excellent customer service by taking orders and answering questions.
- Collaborated with team members to fulfill orders during peak hours.
- Assisted in training new crew members on operational procedures and customer service standards.
- Served food quickly for positive guest experiences.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Education
Northwestern High School
Hyattsville, MDSkills
- Cash handling
- Point of sale operation
- Customer service
- Training and development
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Cashier
The Cheesecake Factory
06.2021 - Current
Crew Member
Chipotle Mexican grill
09.2019 - 06.2021
Northwestern High School