Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Johana Castellon

Jersey City,NJ

Summary

Reliable, customer-focused professional seeking an On-Demand Team Member role at Target. Experienced in fast-paced environments, delivering excellent guest service, handling cash and POS transactions, supporting inventory, and collaborating with teams. Bilingual in Spanish and English to enhance guest support and communication.

Overview

8
8
years of professional experience

Work History

Medical Receptionist

J.P. Rao M.D. P.A.
Bayonne, NJ
02.2025 - Current
  • Managed front desk operations, coordinated scheduling, and handled high-volume phone calls to enhance patient experience
  • Provided welcoming, professional support to patients, fostering a positive atmosphere
  • Resolved questions and concerns efficiently in fast-paced environment, ensuring patient satisfaction
  • Maintain records, organize workflow, and ensure smooth operations

Guest Service Associate

European Wax Center
Bayonne, NJ
12.2023 - 01.2025
  • Promoted services and products, contributing to enhanced guest experience and increased sales
  • Assisted guests with scheduling appointments and processing POS transactions to ensure seamless service
  • Maintained organized, clean front desk while supporting team objectives to improve overall service quality

Store Clerk

Dittmar's Pharmacy
Bayonne, NJ
04.2021 - 01.2023
  • Operated cash register and processed transactions efficiently to ensure smooth customer service
  • Guided customers through purchase decisions and answered product inquiries to enhance shopping experience
  • Stocked shelves and organized inventory to maintain optimal store presentation and readiness

Cashier / Food Service & Retail Team Member

ShopRite, TCBY & Mrs. Fields, Wetzel's Pretzels
01.2019 - 01.2022
  • Delivered friendly, fast-paced service while efficiently managing multiple tasks to enhance customer experience
  • Operated cash register, processed payments, assisted customers to ensure smooth transactions
  • Collaborated with team to meet peak demand and maintain smooth operations
  • Stocked shelves, organized inventory, prepared food to maintain optimal product availability

Server

Delicias de Morelos
Bayonne, NJ
09.2018 - 05.2020
  • Provided attentive service to multiple tables, enhancing customer satisfaction in a fast-paced environment
  • Processed payments and resolved customer issues, ensuring positive dining experiences
  • Coordinated with team members to maintain efficient daily operations

Education

Associate - Health Science

Hudson County Community College
Jersey City, NJ
01-2027

Skills

  • Appointment scheduling
  • Guest engagement
  • Communication skills
  • Conflict resolution
  • Time management
  • Detail-oriented
  • Fast-paced multitasking
  • Teamwork and collaboration
  • Flexible scheduling
  • Cash handling
  • Sales upselling
  • Inventory management

Languages

Spanish
Native/ Bilingual

Timeline

Medical Receptionist

J.P. Rao M.D. P.A.
02.2025 - Current

Guest Service Associate

European Wax Center
12.2023 - 01.2025

Store Clerk

Dittmar's Pharmacy
04.2021 - 01.2023

Cashier / Food Service & Retail Team Member

ShopRite, TCBY & Mrs. Fields, Wetzel's Pretzels
01.2019 - 01.2022

Server

Delicias de Morelos
09.2018 - 05.2020

Associate - Health Science

Hudson County Community College
Johana Castellon