Johana Castellon
Jersey City,NJ
Summary
Reliable, customer-focused professional seeking an On-Demand Team Member role at Target. Experienced in fast-paced environments, delivering excellent guest service, handling cash and POS transactions, supporting inventory, and collaborating with teams. Bilingual in Spanish and English to enhance guest support and communication.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
J.P. Rao M.D. P.A.
Bayonne, NJ
02.2025 - Current
- Managed front desk operations, coordinated scheduling, and handled high-volume phone calls to enhance patient experience
- Provided welcoming, professional support to patients, fostering a positive atmosphere
- Resolved questions and concerns efficiently in fast-paced environment, ensuring patient satisfaction
- Maintain records, organize workflow, and ensure smooth operations
Guest Service Associate
European Wax Center
Bayonne, NJ
12.2023 - 01.2025
- Promoted services and products, contributing to enhanced guest experience and increased sales
- Assisted guests with scheduling appointments and processing POS transactions to ensure seamless service
- Maintained organized, clean front desk while supporting team objectives to improve overall service quality
Store Clerk
Dittmar's Pharmacy
Bayonne, NJ
04.2021 - 01.2023
- Operated cash register and processed transactions efficiently to ensure smooth customer service
- Guided customers through purchase decisions and answered product inquiries to enhance shopping experience
- Stocked shelves and organized inventory to maintain optimal store presentation and readiness
Cashier / Food Service & Retail Team Member
ShopRite, TCBY & Mrs. Fields, Wetzel's Pretzels
01.2019 - 01.2022
- Delivered friendly, fast-paced service while efficiently managing multiple tasks to enhance customer experience
- Operated cash register, processed payments, assisted customers to ensure smooth transactions
- Collaborated with team to meet peak demand and maintain smooth operations
- Stocked shelves, organized inventory, prepared food to maintain optimal product availability
Server
Delicias de Morelos
Bayonne, NJ
09.2018 - 05.2020
- Provided attentive service to multiple tables, enhancing customer satisfaction in a fast-paced environment
- Processed payments and resolved customer issues, ensuring positive dining experiences
- Coordinated with team members to maintain efficient daily operations
Education
Associate - Health Science
Hudson County Community College
Jersey City, NJ01-2027
Skills
- Appointment scheduling
- Guest engagement
- Communication skills
- Conflict resolution
- Time management
- Detail-oriented
- Fast-paced multitasking
- Teamwork and collaboration
- Flexible scheduling
- Cash handling
- Sales upselling
- Inventory management
Languages
Spanish
Native/ Bilingual
Timeline
Medical Receptionist
J.P. Rao M.D. P.A.
02.2025 - Current
Guest Service Associate
European Wax Center
12.2023 - 01.2025
Store Clerk
Dittmar's Pharmacy
04.2021 - 01.2023
Cashier / Food Service & Retail Team Member
ShopRite, TCBY & Mrs. Fields, Wetzel's Pretzels
01.2019 - 01.2022
Server
Delicias de Morelos
09.2018 - 05.2020
Associate - Health Science
Hudson County Community College