Johana Diaz

• Evaluated market trends and competitor activities; adapted strategies accordingly to maintain a competitive edge in the industry.
• Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
• Implemented loss prevention strategies to detect theft incidents and minimize financial losses for the company.
• Increased overall store productivity with effective scheduling, task delegation, and resource allocation.
• Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.
• Developed strong customer relationships by delivering exceptional service and personalized attention.
• Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.
• Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
• Elevated team performance with motivational approach and excellent training abilities.
• Coordinated clearance events to clear shelf space for new product lines.
• Conducted inventory analysis to determine optimal stock levels.
• Educated and trained staff to equip with knowledge about products, customer service and store policies.

• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.

* Same as previous Home health position.

* Same as Previous Home health position.