Johana Patricia Diaz
Bay Shore
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
7
7
years of professional experience
Work History
Sales Associate
Polo Ralph Lauren Factory Store
11.2022 - Current
- Assisted with opening shift duties such as:
- Helping managers open up the registers
- Standardize merchandise making sure its up to par
- Assisted with stock check and see what belongs in the back of house and what goes out to the sales floor
- Experienced with an RFID gun which consists of:
- Tracking inventory
- Able to find locate merchandise
- Reticketing
- Main greeter at times and helps with any customer assistance
- Proficient with registers like being able to assist with any transaction or returns
- Knowledgeable with answering the phones and doing phone orders
- Experienced with creating shipping labels and shipping out merchandise
- Assisted with every floor-set change that consisted of:
- Dressing mannequins
- Paper folding items for feature tables and the outdoor window displays
- Being given a picture of what the designated area is supposed to look like and replicating it
- Keeping the store looking overall clean by sweeping or wiping down the registers
Janitor
DeLuca Cleaning Systems
04.2018 - 10.2023
- Maintain cleanliness and organization
- Provide cleaning maintenance services which included:
- Wiping down all surfaces
- Dusting, vacuuming, sweeping, and mopping
- Throw out all trash and make sure mobile trash container was never at capacity
- Closing facility which required:
- Turning off all lights
- Closing all office doors
- Making sure all entrances and exits were locked
- Activating any necessary alarms
Babysitter
Children's Ark Daycare
07.2018 - 09.2022
- Assisted with the creating and taking of attendance
- Oversee groups of children ranging from ages 2-12
- Helped with nap time prep
- Assisted with feeding children and cleaning up after them
- Helped with general cleanliness which included, washing dishes and other general tasks
- Assisted with closing out the day
Education
Bachelor of Science - Biology
Farmingdale State College
Farmingdale, NY05-2026
Some College (No Degree) - English
SUNY Old Westbury
Old Westbury, NYHigh School Diploma -
Brentwood High School
Brentwood, NY06.2020
Skills
- Customer service
- Visual merchandising
- Inventory management
- Data entry
- Effective communication
- Team collaboration
Languages
- English
- Spanish
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Sales Associate
Polo Ralph Lauren Factory Store
11.2022 - Current
Babysitter
Children's Ark Daycare
07.2018 - 09.2022
Janitor
DeLuca Cleaning Systems
04.2018 - 10.2023
Bachelor of Science - Biology
Farmingdale State College
Some College (No Degree) - English
SUNY Old Westbury
High School Diploma -
Brentwood High School
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