Johana Loza
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Bill's Cafe
2089 The Alameda, San Jose, CA 95126
12.2022 - 03.2024
- Demonstrated customer service by attending and greeting guest.
- Demonstrated strong multitasking skills by answering the telephone, taking take-out orders and packaging orders while attending to in-person guest needs seamlessly.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Handled high-pressure situations gracefully, managing multiple tasks while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Retirement Home Server
Sunny View Retirement
22445 Cupertino Rd, Cupertino CA 95014
02.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming residents.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Catering and Services
Heirloom Catering Co.
1306 Old Country Rd, Belmont, CA 94002
08.2021 - 01.2022
- Developed customized proposals that clearly outlined services offered along with accurate pricing information based on clients'' specific needs.
- Increased client satisfaction by providing exceptional customer service and effectively resolving issues.
- Developed strong relationships with clients, vendors, and team members to ensure successful event outcomes.
- Assisted in designing visually appealing table settings and food displays that showcased the company''s commitment to quality and creativity.
Retirement Server
Holiday Warburton Place
1675 Scott Blvd. Santa Clara CA 95050
01.2021 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables without compromising service quality.
- Communicated with kitchen to place orders.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with residents.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced residents satisfaction by attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on the retirement homes standards.
Education
No Degree - Marketing Management
De Anza College
Cupertino, CA06.2027
High School Diploma -
Santa Clara High School
Santa Clara, CA06.2023
Skills
- Customer Service
- Strong multitasking
- Relationship Building
- Decision-Making
- Goal Setting and Achievement
- Active Learning
- Time Management
- Conflict Resolution
- Staff Training
- Creative Planning
Timeline
Restaurant Hostess
Bill's Cafe
12.2022 - 03.2024
Retirement Home Server
Sunny View Retirement
02.2022 - 08.2023
Catering and Services
Heirloom Catering Co.
08.2021 - 01.2022
Retirement Server
Holiday Warburton Place
01.2021 - 08.2021
No Degree - Marketing Management
De Anza College
High School Diploma -
Santa Clara High School