Johana Mena
Katy,TX
Overview
2
2
years of post-secondary education
17
17
years of professional experience
Work History
Independent contractor
Liveops
Katy, USA
01.2020 - Current
- Managed customer service inquiries across multiple communication channels.
- Provided technical support for various software applications used by clients.
- Coordinated scheduling and availability for contract assignments with team members.
- Resolved conflicts and escalated issues to ensure customer satisfaction and retention.
- Resolved customer inquiries promptly via phone or email communication channels.
Manager
JMC ConstructionLLC
Katy, Texas
05.2023 - 12.2025
- Managed project schedules and resource allocation for construction projects.
- Oversaw daily operations to ensure compliance with safety regulations.
- Coordinated communication between stakeholders, including clients and subcontractors.
Financial Coordinator, Bookkeeper
Zuckerman Gravely
Alexandria, USA
01.2015 - 01.2018
Medical Biller, Front Desk, Marketing, Massage Therapist
Optimal Chiro-Rehab Center
Fairfax, USA
01.2012 - 08.2015
Medical Biller, Front Desk, Marketing, Massage Therapist
Bailey’s Health Center
Falls Church, USA
01.2012 - 01.2014
Call Center Representative
Mt Vernon Internal Medicine
Alexandria, VA
06.2009 - 01.2011
- Provided exceptional customer service to patients and families during inquiries.
- Managed appointment scheduling for physicians and specialists efficiently.
- Assisted with patient registration and verification processes seamlessly.
Education
Certified Medical Assistant (CMA) - Certified in First Aid & CPR, Certified OSHA&HIPAA, Billing
Medtech College
Falls church, va 01.2011 - 05.2013
High school or equivalent -
ROBERT E. LEE HIGH SCHOOL
FALLS CHURCH, VASkills
- Customer service
- Schedule coordination
- Critical thinking
- Conflict resolution
- Time management
- Problem solving
- Customer retention
- Scheduling
Additional Information
Bilingual English and Spanish, Excellent verbal and written communication skills., Ability to resolve conflict in person or over the phone., Exceptional situational leadership skills., Self-motivated with a strong work ethic for professionalism and timeliness., Excellent customer service skills., Front desk experience., Call center experience able to solve problems.
References
References upon request.
Administrative Skills
- In-depth information about procedures related to renewal of leases, preparing tenant agreements, and performing property upkeep tasks
- Ability to solve problems able to help and support or customers
- Familiar with providing support to customer and solving their problems involving general complaints, water leakages, faulty electric appliances, and parking matters
- Capable of collecting rent from tenants as per agreement specifications, and issuing notices to the defaulters
- Adept at performing support tasks such as answering calls, responding to prospective client mails, and preparing reports for the manager
- Ability to establish positive and long-term relationships with customers, vendors, and showing clients appropriate properties as per their needs
- Proficient in prioritizing tasks to complete them within deadlines, and ability to work well in pressure
- Ability to work in a team with strong organizational, managerial and communication skills
- Proficient with MS Office applications, including MS Word and MS Excel
Timeline
Manager
JMC ConstructionLLC
05.2023 - 12.2025
Independent contractor
Liveops
01.2020 - Current
Financial Coordinator, Bookkeeper
Zuckerman Gravely
01.2015 - 01.2018
Medical Biller, Front Desk, Marketing, Massage Therapist
Optimal Chiro-Rehab Center
01.2012 - 08.2015
Medical Biller, Front Desk, Marketing, Massage Therapist
Bailey’s Health Center
01.2012 - 01.2014
Certified Medical Assistant (CMA) - Certified in First Aid & CPR, Certified OSHA&HIPAA, Billing
Medtech College
01.2011 - 05.2013
Call Center Representative
Mt Vernon Internal Medicine
06.2009 - 01.2011
High school or equivalent -
ROBERT E. LEE HIGH SCHOOL