Johana Pillco
Elizabeth,NJ
Summary
Energetic patient care coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Optum
Secaucus, NJ
05.2020 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Assistant Manager of Sales
American Eagle Outfitters, Inc
Freehold, NJ
11.2011 - 01.2020
- Built, motivated and led high-performing team focused on genuine care for needs of every customer.
- Coached employees on upselling products and recommending enhanced services.
- Supported staff with training, guidance and confident leadership.
- Led clinic staff to achieve financial, operational and customer service goals.
Talent Acquisition Lead
Banana Republic Factory Store
Elizabeth, NJ
01.2018 - 10.2019
- Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent.
- Optimized sourcing networks and used proactive methods to direct source candidates.
- Created and drove talent acquisition and job placement strategies to attract diverse candidates.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
Stock Manager
Gap
Edison
11.2013 - 08.2016
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Set up displays of merchandise to market new products to customers.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
Receptionist
Mejia Pediatrics LLC
Elizabeth, NJ
04.2012 - 07.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Associate Degree In Nursing - Nursing
South College
Knoxville, TNBusiness Management
Kean University
Union, NJ01.2033
Medical Assistant - Medical Assistant
Ace Training Healthcare Institute
Union, NJ11.2023
Business
Eastwick College
Nutley, NJ04.2012
Skills
- Healthcare Operations
- Filing and Recordkeeping
- Database Coordination
- Articulate Communication
- Interdepartmental Collaboration
- Medical Data Collection
- Program Oversight
- Payment Collection
- HIPAA Compliance
- Administrative Supervision
- Insurance Practices
- Insurance Verification
- Patient Education
- Patient Flow Management
- Organizational Standards
- Appointment Scheduling
- Office Administration
- Patient Care Coordination
- Inventory Management
- New Hire Training
- Attention to Detail
- Goal Setting
- Process Improvements
- Multitasking Ability
- Regulatory Compliance
- Medical Terminology
- Verbal and Written Communication
Certification
- CET - EKG Technician
- PT - Phlebotomy Technician
- CNP - Certified Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Optum
05.2020 - Current
Talent Acquisition Lead
Banana Republic Factory Store
01.2018 - 10.2019
Stock Manager
Gap
11.2013 - 08.2016
Receptionist
Mejia Pediatrics LLC
04.2012 - 07.2013
Assistant Manager of Sales
American Eagle Outfitters, Inc
11.2011 - 01.2020
Associate Degree In Nursing - Nursing
South College
Business Management
Kean University
Medical Assistant - Medical Assistant
Ace Training Healthcare Institute
Business
Eastwick College