Summary
Overview
Work History
Education
Skills
Timeline
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Johana Saravia

Pendleton,IN

Summary

Dedicated professional with expertise in customer service, adept at multitasking and effective time management. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.

Overview

3
3
years of professional experience

Work History

P&C Licensed Insurance Agent

GEICO
Fredericksburg, VA
12.2024 - 06.2025
  • Endorsements and Policy changes: assist clients with making changes to their policies, such as updating coverage limits, adding or removing vehicles, and finding financial solutions for customers who may need payment assistance.
  • Provided quotes and policy information: based on client needs, provided detailed quotes and explained coverage options. Thoroughly went through the terms, premiums, deductibles, and exclusions to ensure the customer was fully informed before making any changes.
  • Cross-selling: looked for opportunities to sell additional coverage, such as bundling home and auto policies for additional discounts. This was key to retaining the customers but also demonstrated that as their agent, I had the best interest in them and wanted to ensure they were taking advantage of every savings opportunity while getting the best protection for their assets.

Sales Lead

Express
Springfield, VA
11.2023 - 08.2024
  • Achieved company objectives by planning thoroughly, setting sales goals, analyzing performance data, and making forecasts.
  • Continuously developed skills for training and leading team members to ensure the effective use of sales tactics to meet revenue objectives.
  • Project management: during closing of store location, worked closely with other sales leads as well as liquidation company in planning and organizing the business closure. Executed a successful closing, with all merchandise sold by final date and ensured full protocol was met.

Team Member

Target
Farmingdale, NY
11.2022 - 06.2023
  • Maintained supply levels in counter and customer areas to meet demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Education

High School Diploma -

Walter G. O’Connell Copiague High School
Copiague, NY
06.2022

Skills

  • Customer service
  • Computer proficiency
  • Monetary management
  • Time management
  • Bilingual
  • Call center experience
  • Detail-oriented
  • Team collaboration

Timeline

P&C Licensed Insurance Agent

GEICO
12.2024 - 06.2025

Sales Lead

Express
11.2023 - 08.2024

Team Member

Target
11.2022 - 06.2023

High School Diploma -

Walter G. O’Connell Copiague High School

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