Johana Stabilito
Park City,UT
Summary
Dynamic costumer service person with expertise in boosting guest satisfaction and ensuring adherence to service standards for over five years. Committed to delivering exceptional customer experiences in high-volume settings.
Overview
3
3
years of professional experience
Work History
Banquet Bartender
Pendry Hotel
2025.06 - Current
- Crafted specialty cocktails and beverages to enhance guest experiences during high-volume banquet events.
- Played an active role in inventory management by ordering supplies as needed, monitoring stock levels, and minimizing waste.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Restaurant Server
Westgate Resorts
2023.06 - 2025.04
- Adapted quickly to diverse guest requests, showcasing flexibility in a fast-paced environment.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Restaurant Server
Fogo De Chao
2022.12 - 2023.06
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Bachelor of Science - Geological Engineering
Universidad De Oriente
Ciudad Bolivar, Venezuela10.2019
Skills
- Customer service
- Efficient multitasking
- Reliability and punctuality
- Food pairing recommendations
- Professional service standards
- Adaptability and flexibility
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Banquet Bartender
Pendry Hotel
2025.06 - Current
Restaurant Server
Westgate Resorts
2023.06 - 2025.04
Restaurant Server
Fogo De Chao
2022.12 - 2023.06
Bachelor of Science - Geological Engineering
Universidad De Oriente