Johana Zul De La Rosa
Tempe,AZ
Summary
Driven aesthetics student, committed to providing courteous customer service while maintaining a fun and clean working environment at all times. Great with high pace environments, multi-line calls, booking, and filing paperwork. Passionate about this industry and getting experience in the real world.
Overview
1
1
year of professional experience
Work History
Hostess
Texas Roadhouse
Tempe, AZ
07.2021 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Planned and executed 14 -guest parties by organizing menus, spaces and special requests.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Documented reservations and communicated changes to guests.
Production Worker
BunnyPanda Co.
Mesa, AZ
05.2021 - 07.2021
- Organized work to meet demanding production goals.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Tracked and restocked production supply and inventory of thread and material
Education
High School Diploma -
Tempe Union Online High School
Tempe, AZ05.2022
License - Aesthetics
East Valley Institute of Technology
Mesa, AZ05.2022
College Credit - Prerequisites
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2022
Certification - Fashion Design And Merchandising
East Valley Institute of Technology
Mesa, AZ05.2021
Skills
- Multi-Line Telephone Systems
- Wait List Management
- Verbal and Written Communication
- Opening and Closing Procedures
- Active Listening and Communication
- Multitasking and Prioritization
- Team Player
- Attention to Detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Hostess
Texas Roadhouse
07.2021 - Current
Production Worker
BunnyPanda Co.
05.2021 - 07.2021
High School Diploma -
Tempe Union Online High School
License - Aesthetics
East Valley Institute of Technology
College Credit - Prerequisites
Maricopa Community Colleges - Mesa Community College
Certification - Fashion Design And Merchandising
East Valley Institute of Technology