JO'HANNA CABELLO
Carrizo Springs
Summary
Proactive and versatile professional dedicated to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Family Dollar
Asherton
06.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Addressed customer inquiries and resolved complaints to enhance overall customer experience.
- Oversaw daily cash handling procedures and reconciled discrepancies.
- Coordinated inventory management and stock replenishment to maintain optimal stock levels.
- Monitored compliance with safety regulations and company policies to ensure a safe shopping environment.
Work Study Student
Adaptive Test Center with Student disability
San Antonio
09.2024 - 05.2025
- Organized and prioritized multiple tasks to ensure smooth operations.
- Provided customer service to students and faculty, resolving inquiries in a timely manner.
- Welcomed students and offered personalized assistance to enhance their experience.
- Provided administrative support to faculty members, helping streamline processes.
- Managed confidential files according to established protocols.
- Utilized problem-solving skills to troubleshoot issues and devise solutions quickly.
- Assisted in event planning and coordination, including logistical arrangements and setup.
- Resolved customer complaints and concerns to uphold strong relationships.
WAITRESS
Trinitys BBQ and Royal Palace Ballroom
Carrizo Springs
05.2022 - 07.2024
- Greeted customers, answered questions, and recommended specials to enhance dining experience and drive sales.
- Explained menu options to guests, provided tailored suggestions, and accurately took orders for food and beverages.
- Presented food and beverages to guests at tables.
- Checked with guests to gather feedback on food served, resolved issues, and ensured timely delivery of additional items and beverage refills.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Performed additional cleaning tasks at the end of each shift to maintain a tidy environment.
Education
Bachelor of Arts - Psychology
Sul Ross University
Alpine, TX05-2027
High School Diploma -
Carrizo Springs High School
Carrizo Springs, TX05-2024
Associate of Arts - Liberal Arts And General Studies
Southwest Texas Junior College
TX05-2024
Skills
- Customer Service
- Problem Solving
- Conflict resolution
- Teamwork
- Adaptation
- Flexibility
- Attentive
Certification
- Food Handlers Certification
- TABC Certification
Timeline
Assistant Store Manager
Family Dollar
06.2025 - Current
Work Study Student
Adaptive Test Center with Student disability
09.2024 - 05.2025
WAITRESS
Trinitys BBQ and Royal Palace Ballroom
05.2022 - 07.2024
Bachelor of Arts - Psychology
Sul Ross University
High School Diploma -
Carrizo Springs High School
Associate of Arts - Liberal Arts And General Studies
Southwest Texas Junior College