Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Johanna Calzada

Detroit,MI

Summary

Dynamic medical assistant with experience at Heart Rhythm and Pacemaker Specialist, excelling in patient care and electronic health records management. Proven ability to enhance operational efficiency and streamline processes. Bilingual communicator skilled in medical billing and coding, adept at fostering teamwork and collaboration to improve patient experiences.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Medical Assistant/Receptionist

Heart Rhythm and Pacemaker Specialist
11.2022 - 11.2024
  • Assisted healthcare professionals with patient intake and documentation processes.
  • Prepared examination rooms and ensured necessary medical supplies were available.
  • Recorded patient vital signs and maintained accurate electronic health records.
  • Scheduled patient appointments and coordinated follow-up care as needed.
  • Collaborated with team members to enhance patient experience and operational efficiency.
  • Streamlined check-in process by verifying patient information and promptly updating electronic health records.

Restaurant Team Member

U-Haul International
09.2018 - 02.2019

Server Assistant

San Blas Restaurant
03.2018 - 07.2018
  • Maintained cleanliness of dining area, ensuring a welcoming atmosphere for guests.
  • Collaborated with kitchen staff to streamline order processing and improve service efficiency.
  • Communicated effectively with customers to address inquiries and resolve minor issues.
  • Adapted quickly to changing priorities in fast-paced restaurant environment, demonstrating flexibility and reliability.
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.

Education

Western International High School
Detroit, MI
07.2018

Skills

  • Medical office procedures
  • Initiative-taking
  • Healthcare industry
  • Medical receptionist experience
  • Front desk operations
  • HIPAA compliance
  • Patient check-in and check-out
  • Documentation
  • Medical charting
  • Pre-hospital care
  • Payment collection
  • Telephone etiquette
  • Records management
  • Appointment setting
  • Records maintenance
  • Insurance claims
  • Medical billing and coding
  • Mail management
  • Medical billing
  • Co-payment collection
  • Typing and filing
  • Insurance verifications
  • Teamwork and collaboration
  • Customer service
  • Bilingual

Certification

CINA certification

BLS certification

CPR certification

Languages

Spanish and English
Professional Working

Timeline

Medical Assistant/Receptionist

Heart Rhythm and Pacemaker Specialist
11.2022 - 11.2024

Restaurant Team Member

U-Haul International
09.2018 - 02.2019

Server Assistant

San Blas Restaurant
03.2018 - 07.2018

Western International High School

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Johanna Calzada