Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Johanna Cespedes

New York,NY

Summary

Dynamic and results-driven professional with extensive experience at McDonald’s, excelling in customer service and staff training. Proven track record in enhancing guest satisfaction and operational efficiency through effective inventory control and team leadership. Committed to fostering a motivated workforce while ensuring compliance with safety protocols and quality standards.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Manager on Duty

McDonald’s
03.2022 - Current
  • Supervised daily operations, ensuring staff adherence to quality and service standards.
  • Trained team members on efficient service protocols and operational procedures.
  • Managed inventory levels, coordinating supply orders to minimize stock shortages.
  • Resolved customer complaints swiftly, enhancing overall guest satisfaction and loyalty.
  • Conducted regular staff performance evaluations, providing feedback for continuous improvement.
  • Monitored compliance with health and safety regulations to maintain a safe working environment.
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.

Education

High School Diploma - Psicología Clinica

Universidad Autónoma De Santo Domingo (UASD)
República Dominicana

Skills

  • Customer service focus
  • Sales and marketing
  • Staff training and development
  • Scheduling proficiency
  • Customer service
  • Staff management
  • Goal oriented
  • Decision-making
  • Task delegation
  • Employee motivation
  • Employee development
  • Inventory control
  • Industrial hygiene
  • Staff development
  • Verbal and written communication
  • Team building
  • Safety protocols
  • Conflict resolution
  • Quality control
  • Workflow management
  • Staff education
  • Teamwork and collaboration
  • Team leadership
  • Staff training
  • Good judgment
  • Performance reviewing

Certification


Certifícate in food protection.


Developing the leader in me.

Additional Information

Me desempeño en área de caja, servicio al cliente.

Timeline

Manager on Duty

McDonald’s
03.2022 - Current

High School Diploma - Psicología Clinica

Universidad Autónoma De Santo Domingo (UASD)

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Johanna Cespedes