Johanna Chavez
Orlando,FL
Overview
6
6
years of professional experience
Work History
Sales and Service Lead
Sephora
Orlando, FL
09.2021 - Current
- Assist the Assistant Manager and Store Manager in leading a team of sales associates to achieve sales goals and customer satisfaction.
- Manage daily store operations, including opening and closing procedures, inventory control, and visual merchandising.
- Develop and implement sales strategies to increase revenue and drive business growth.
- Contributed to training and developing Licensed Beauty Artists and Beauty Artists to improve product knowledge and sales techniques.
- Resolved customer issues promptly and professionally.
Assistant Manager
Morphe
Orlando, FL
01.2019 - 11.2021
- Assisted in driving sales and operations through exceptional customer service, motivating high-performance teams, and driving profitable growth.
- Trained team members in successful strategies to meet operational and sales targets.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Managed inventory control processes to maintain sales floor levels and meet customer needs.
- Coached team on effective upselling and cross-selling methods.
- Assisted in increasing conversion from 28% to 52% post-COVID-19 by promoting complementary products and educating customers about store promotions.
Assistant Manager
Swarovski
Orlando, FL
11.2020 - 09.2021
- Collaborated with the Store Manager on people management, including recruiting, training, counseling, and developing top talent.
- Prioritized time on the sales floor to objectively coach and develop the team, while leading by example.
- Served as Swarovski Loyalty Program Ambassador for the District, facilitating training courses and ensuring stores exceeded loyalty program sign-ups.
- Conducted monthly check-ins with clients to keep them updated on inventory and new releases.
- Collaborated with store managers and assistant managers to create strategic plans to achieve monthly goals.
Education
High School Diploma -
Cypress Creek High School
Orlando, FL05-2001
Skills
- Cold-calling
- Goal-Oriented
- Performance Tracking
- Process Improvement
- Sales Forecasting
- Proposal Development
- Lead Generation
- Sales Development
- Sales closing
- Sales expertise
- Upselling and Cross Selling
Timeline
Sales and Service Lead
Sephora
09.2021 - Current
Assistant Manager
Swarovski
11.2020 - 09.2021
Assistant Manager
Morphe
01.2019 - 11.2021
High School Diploma -
Cypress Creek High School