Overview
Work History
Education
Skills
Timeline
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Johanna Chavez

Johanna Chavez

Orlando,FL

Overview

6
6
years of professional experience

Work History

Sales and Service Lead

Sephora
Orlando, FL
09.2021 - Current
  • Assist the Assistant Manager and Store Manager in leading a team of sales associates to achieve sales goals and customer satisfaction.
  • Manage daily store operations, including opening and closing procedures, inventory control, and visual merchandising.
  • Develop and implement sales strategies to increase revenue and drive business growth.
  • Contributed to training and developing Licensed Beauty Artists and Beauty Artists to improve product knowledge and sales techniques.
  • Resolved customer issues promptly and professionally.

Assistant Manager

Morphe
Orlando, FL
01.2019 - 11.2021
  • Assisted in driving sales and operations through exceptional customer service, motivating high-performance teams, and driving profitable growth.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Managed inventory control processes to maintain sales floor levels and meet customer needs.
  • Coached team on effective upselling and cross-selling methods.
  • Assisted in increasing conversion from 28% to 52% post-COVID-19 by promoting complementary products and educating customers about store promotions.

Assistant Manager

Swarovski
Orlando, FL
11.2020 - 09.2021
  • Collaborated with the Store Manager on people management, including recruiting, training, counseling, and developing top talent.
  • Prioritized time on the sales floor to objectively coach and develop the team, while leading by example.
  • Served as Swarovski Loyalty Program Ambassador for the District, facilitating training courses and ensuring stores exceeded loyalty program sign-ups.
  • Conducted monthly check-ins with clients to keep them updated on inventory and new releases.
  • Collaborated with store managers and assistant managers to create strategic plans to achieve monthly goals.

Education

High School Diploma -

Cypress Creek High School
Orlando, FL
05-2001

Skills

  • Cold-calling
  • Goal-Oriented
  • Performance Tracking
  • Process Improvement
  • Sales Forecasting
  • Proposal Development
  • Lead Generation
  • Sales Development
  • Sales closing
  • Sales expertise
  • Upselling and Cross Selling

Timeline

Sales and Service Lead

Sephora
09.2021 - Current

Assistant Manager

Swarovski
11.2020 - 09.2021

Assistant Manager

Morphe
01.2019 - 11.2021

High School Diploma -

Cypress Creek High School

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Johanna Chavez