Johanna Dashner
Mesa,Arizona
Summary
Organized and dedicated Dental Front Office Receptionist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Front Office Receptionist
Dentists R Us
01.2008 - Current
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Obtained payments from patients and scanned identification and insurance cards.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Completed patient referrals to other medical specialists.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
Dental Assisting Certificate - Dental Assisting
The Bryman School - Tempe
Phoenix, AZ05.2000
Skills
- Office Organization
- Insurance Verification
- Dental Terminology
- Patient Scheduling
- Excellent multitasking capability
- HIPAA Compliance
- Punctual and Reliable
- Team Collaboration
Timeline
Front Office Receptionist
Dentists R Us
01.2008 - Current
Dental Assisting Certificate - Dental Assisting
The Bryman School - Tempe