Johanna Fletcher
Oviedo,FL
Summary
Enthusiastic professional with drive and determination to succeed in new business development. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually. Well-qualified candidate with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Realtor Sales Associate
Weichert Realtors Neighborhood One
Reading, PA
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Increased revenue opportunities by marketing real estate to various commercial and private clients.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Followed-up escrow process, coordinated contingencies and maintained timely closing of escrow.
Store Manager I & II
Wells Fargo Bank
Reading, PA
12.2012 - 02.2015
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Devised processes to boost long-term business success and increase profit levels. (community outreaches and tabling event seminars)
- Identified audit risks, prepared budgets and coordinated with management and audit team in preparing related reports.
- Facilitated financial and operational audits, working with internal and external managers to communicate recommendations or issues surrounding audits.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked and analyzed profitability and key metrics to improve overall profitability and bring in new clientele.
- Collaborated with cross-functional teams to improve operational workflows and promote efficient delivery to customers.
Service
Banker Wells Fargo Bank
Reading, PA
11.2003 - 12.2012
- Maintained computer systems and provided technical assistance for computer operations for entire office during the merger.
- Maintained effective customer service by responding to service requests quickly to increase overall sales by 25%.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Organized promotional events and interacted with community to increase sales volume.
- Identified opportunities for growth within Berks county territory and collaborated with sales teams to reach sales goal.
Education
Bachelor of Applied Studies - Technical Leadership
Bloomsburg University, Reading Area Community College
08.2020 - Current
Associate of Arts - Business Administration
Reading Area Community College
Reading, PA 05.2018 - 07.2020
Skills
Staff Management
Administrative support
Database Management
Contract Negotiation
Advanced problem solving
Strategic planning
Budget Analysis
Teamwork and Collaboration
Community Leadership
Ready set Read Program
Board Member
Reading, PA – 08/2018 – 08/2019
· Coordinated volunteer shifts for elementary school readers
· Planned fundraising events
Timeline
Bachelor of Applied Studies - Technical Leadership
Bloomsburg University, Reading Area Community College
08.2020 - Current
Associate of Arts - Business Administration
Reading Area Community College
05.2018 - 07.2020
Store Manager I & II
Wells Fargo Bank
12.2012 - 02.2015
Service
Banker Wells Fargo Bank
11.2003 - 12.2012
Realtor Sales Associate
Weichert Realtors Neighborhood One