Miranda De Medeiros
St. Cloud,Florida
Summary
Goal oriented professional employee with more than 13 years of progressive accomplishments in medical assistant, customer service and administrative support fields. Diplomatic communicator dedicated to excellence in service and relationships. Motivated self-starter, demonstrating strong organizational skills and attention to detail. Levelheaded team player, respectful to others and able to work with all types of people. Open-minded and logical organizer, able to work independently and in a group setting. Eager to learn, meet new challenges and assimilate new concepts and ideas quickly.
Overview
21
21
years of professional experience
Work History
Surgical Coordinator
Spine & Brain Neurosurgery Center
08.2021 - Current
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
- Served as a trusted resource for patients and families during emotionally challenging times, providing compassionate support and guidance throughout the surgical journey.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Contributed to a reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.
- Streamlined patient check-in process for surgical appointments, reducing wait times and increasing satisfaction.
- Verified insurance coverage and obtained pre-authorizations.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Assisted with medical coding and billing tasks.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received and routed laboratory results to correct clinical staff members.
- Post and or operative questions managing medications.
- Efficiently Completing FLMA paperwork.
Surgical Coordinator
Greater Orlando Neurosurgery & Spine
06.2003 - Current
- Call and schedule patients for surgery, advising them of date of surgery, arrival time, surgery time and the prep needs prior to surgery
- Call insurance companies to verify benefits for outpatient/inpatient surgeries
- Complete short-term disability forms for those patients who are having surgery, or have had surgery
- Answer a multitude of incoming phone calls
- Fax and mail medical records
- Enter daily demographics into computer data base
- Call patients to confirm next day appointment
- Check patients in/out other related duties as assigned
- Set up home health/Rehab for surgical patients
- Answer all pre-operative as well as post- operative questions for patients
- Manage the physician’s surgical calender.
Skills
- Data Entry
- Microsoft Office
- Scheduling MRI’s/CT
- Scheduling Surgeries
- ICD-9/ICD-10 Codes
- CPT Codes
- Multi- Tasking
- HIPPA
- Customer Service
- Medical Insurances
- Microsoft Excel
- Completing FMLA/Disability forms
Professionalbackground
Plan, organize and manage secretary and administrative functions, which include assisting patients, providing service and care, and ensuring quality medical care in compliance with corporate goals and objective. Recognized for “Excellence in Medical Care” by patients and management. Increase in productivity through monitoring inventory control to ensure availability of medical/office supplies.
References
REFERENCE FURNISHED UPON REQUEST
Timeline
Surgical Coordinator
Spine & Brain Neurosurgery Center
08.2021 - Current
Surgical Coordinator
Greater Orlando Neurosurgery & Spine
06.2003 - Current
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