Host
Scramblers
Columbus, OH
12.2024 - 01.2026
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlists and reservations efficiently during peak hours.
- Communicated effectively with kitchen staff to relay customer needs.
- Assisted in training new hosts on company protocols and procedures.
- Monitored dining area for cleanliness and addressed any issues promptly.
- Coordinated with servers to optimize table turnover rates during busy shifts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Streamlined check-in processes, reducing wait times for guests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.