Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
Team LeaderCustomer Service RepresentativeCashier AssistantWork Type
Full TimeLocation Preference
On-SiteLocation: Waterford, CT
Open to relocation: Yes
Open To Work
Johanna Mejia
Waterford,CT
Work Preference
Summary
I am a Motivated professional experienced in leading teams to success. Possesses exceptional communication and problem-solving skills, as well as a strong ability to build relationships and motivate team members. Have Proven track record of developing successful teams and achieving organizational objectives. Also I am a Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.
Overview
15
15
years of professional experience
Work History
Shift Leader
Mac Saybrook LLC
Old Saybrook, CT
02.2024 - 05.2026
- Supervised daily operations, ensuring adherence to company standards and safety protocols.
- Guided new team members on operational procedures and best practices to improve efficiency.
- Streamlined workflow processes, reducing downtime and improving overall productivity.
- Coordinated scheduling and resource allocation to meet production demands effectively.
- Processed cash and credit card transactions with precision using POS software.
- Served as a reliable point of contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Team Leader
Howley Group
Waterford, CT
10.2019 - 02.2024
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Motivated team to achieve optimal results through effective communication and interpersonal skills.
- Created clear roles and responsibilities for each member of the team based on strengths and weaknesses.
- Established team goals, objectives and strategies for successful project completion.
- Demonstrated excellent problem-solving and decision-making skills in resolving conflicts between team members.
- Addressed customer questions and recommended appropriate products and services to increase satisfaction.
Shift Leader
Ryanhard Group
Old Saybrook, CT
03.2011 - 08.2019
- Trained new employees in job duties, safety procedures, and company policies.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Held team members accountable during shift by effectively coaching to improve performance.
- Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints.
- Used company tools and resources to train employees.
- Monitored team performance to ensure quality standards were met.
Education
Early Childhood Education (AECE) -
Bunker Hill Community College
Boston, Mass06-2006
Skills
- Client Service
- Documentation and Reporting
- Shift Scheduling
- Technical Support
- Cash Handling
- Team Supervision
- Work Planning
- Overtime Management
- Performance Evaluations
- Onboarding and Orientation
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
LANGUAGES
Spanish
Native
Timeline
Shift Leader
Mac Saybrook LLC
02.2024 - 05.2026
Team Leader
Howley Group
10.2019 - 02.2024
Shift Leader
Ryanhard Group
03.2011 - 08.2019
Early Childhood Education (AECE) -
Bunker Hill Community College