Johanna Siegel
Overview
2
2
years of professional experience
Work History
Sales Associate
Gearhead Outfitters
Evanston
09.2024 - 09.2025
- Provided personalized customer service by helping shoppers select outdoor apparel, equipment, and footwear, based on their needs, fit, and activity level.
- Maintained expert product knowledge on major brands to make confident recommendations and answer customer questions.
- Processed sales transactions accurately using POS systems, handled returns/exchanges, and promoted current sales and loyalty programs.
- Restocked merchandise, organized displays, and ensured the sales floor stayed clean, appealing, and aligned with store visual standards.
- Assisted with inventory tasks, including receiving shipments, tagging products, and monitoring stock levels.
- Collaborated with team members to meet daily sales goals, improve customer satisfaction, and create a welcoming store atmosphere.
- Resolved customer issues calmly and professionally, prioritizing positive shopping experiences and brand reputation.
Crew Member
Swig Drinks
Draper
06.2024 - 08.2024
- Prepared customized specialty drinks, and treats with accuracy, speed, and consistency during high-volume rushes.
- Delivered friendly, upbeat customer service by taking orders, answering questions, and ensuring each guest received the “Swig experience.”
- Operated POS systems efficiently to process orders, handle cash/credit transactions, and manage drive-thru flow.
- Maintained a clean, organized, and food-safe workstation, following all health and safety guidelines.
- Restocked ingredients, syrups, cups, and supplies to ensure smooth operations throughout shifts.
- Collaborated with team members to keep wait times low and maintain positive, energetic store morale.
Rehabilitation Technician
Illinois Bone and Joint Institute
Bannockburn
01.2024 - 03.2024
- Guided patients through prescribed therapy exercises while ensuring safety, proper form, and comfort.
- Provided empathetic, patient-centered support by answering questions and helping patients feel comfortable during rehabilitation.
- Documented patient performance, progress, and session details to provide therapists with accurate assessments.
- Maintained cleanliness and organization of treatment rooms and equipment to ensure safe and effective rehabilitation environment.
- Coordinated patient flow by escorting patients to/from treatment areas and optimizing schedules for timely sessions.
- Assisted with administrative tasks such as checking patients in, updating charts, printing exercise programs, and handling basic phone or front-desk needs.
Doll Salon Stylist
American Girl Place
Chicago
06.2026 - Current
- Styled doll hair using various techniques and tools for desired looks.
- Provided excellent customer service to enhance visitor experience at salon.
- Recommended haircare products tailored to the doll's needs and preferences.
- Maintained cleanliness and organization of workstations and salon equipment.
- Collaborated with team members to ensure smooth salon operations and services.
- Ensured a fun and inviting experience for the children coming to the salon.
Education
High School Diploma -
Niles North High School
Skokie, IL12-2023
Some College (No Degree) - Social Sciences
Beloit College
Beloit, WI06-2026
Skills
- Customer service
- Sales assistance
- Product recommendations
- Pet grooming techniques
- Customer engagement strategies
- Product care knowledge
- Computer literacy basics
- Basic doll maintenance
Timeline
Doll Salon Stylist
American Girl Place
06.2026 - Current
Sales Associate
Gearhead Outfitters
09.2024 - 09.2025
Crew Member
Swig Drinks
06.2024 - 08.2024
Rehabilitation Technician
Illinois Bone and Joint Institute
01.2024 - 03.2024
High School Diploma -
Niles North High School
Some College (No Degree) - Social Sciences
Beloit College