Johanna Villacres
Miami,FL
Summary
Bilingual Administrative Professional with a master’s degree in Human Resources and over 5 years of experience in office operations and recruitment coordination. Skilled in managing confidential records and coordinating schedules while providing exceptional customer service in high-volume environments. Committed to delivering value in a stable, long-term position- Open to Relocation.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Home Depot
Miami, Florida
08.2025 - Current
- Handled over 80 customer interactions per shift, ensuring customer satisfaction in a high-volume retail environment.
- Provided bilingual assistance in English and Spanish to enhance communication.
- Processed transactions with 100% compliance to company procedures.
Maintained organized documentation to support daily operational workflows. - Processed transactions with 100% compliance to company procedures.Maintained organized documentation to support daily operational workflows.
Manager's Assistant- Customer Service, Sales Management, Inventory, Control and Purchase Orders
GNC
10.2024 - 07.2025
- Developed sales strategies, trained sales team, and analyzed data to strengthen customer relationships.
- Monitored inventory levels, conducted audits, and implemented systems to reduce excess stock.
- Coordinated daily operations to ensure seamless workflow and enhance team effectiveness.
- Managed scheduling, appointments, and logistics for management to maximize time efficiency.
- Supported team members by completing tasks and gathering essential information to facilitate project completion.
Selection and Personnel Liaison Leader
CNEL EP
12.2021 - 08.2024
- Prepared annual recruitment and selection budgets aligned with corporate objectives.
- Scheduled, executed, and supervised personnel selection and induction at corporate level.
- Presented shortlists of eligible candidates while managing hiring services for specialized positions.
- Proposed guidelines for merit and competitive exams related to entry, promotion, and advancement.
- Developed and implemented strategies for enhanced stakeholder engagement.
- Facilitated communication between internal teams and external partners to strengthen collaboration.
- Organized training sessions to enhance team skills and facilitate knowledge sharing.
- Created comprehensive project reports to inform stakeholders on progress and outcomes.
Recruitment and Staffing Professional
CNEL EP
09.2021 - 12.2021
- Executed recruitment processes, reviewing resumes, conducting interviews, and presenting candidate shortlists to streamline hiring.
- Managed human talent plans and projects, ensuring compliance with policies and regulations.
- Communicated effectively in verbal and written formats, enhancing team collaboration and candidate engagement.
- Collaborated effectively within teams, providing support and guidance.
- Prepared reports on contract expirations, ensuring timely renewals.
- Adapted quickly to new situations while maintaining a self-motivated approach.
- Thrived in fast-paced environments, showcasing personal responsibility and accountability.
Human Resources Advisor
ATM
02.2020 - 01.2021
- Streamlined recruitment processes using applicant tracking systems for efficient candidate selection.
- Facilitated onboarding programs to enhance integration of new hires into company culture.
- Supported HR processes by updating Code of Ethics, designing Performance Evaluation Procedure, developing Vacation Procedure and 2021 Vacation Plan, creating Induction Manual, implementing Non-Permanent Staff Selection Procedure, and maintaining Digital Archive of separated staff (2015-2020).
- Contributed to development of Minor Offenses Guidelines and Organic Statute of Municipal Transit Company of Guayaquil.
Corporate Development Manager
CNEL EP
08.2018 - 03.2019
- Executed strategic initiatives to identify and evaluate potential acquisition targets, supporting overall corporate growth strategy.
- Directed due diligence on acquisition targets, ensuring accurate valuations prior to negotiations.
- Planned, controlled, and evaluated projects for corporate development while proposing organizational improvements.
- Assessed execution of plans, taking action to optimize processes and outcomes.
- Led human resource management system to achieve goals and performance indicators.
- Developed human resources management policies and guidelines aligned with corporate structure to support organizational goals.
- Reviewed proposals for improvements in occupational health and safety practices to enhance workplace compliance and safety.
- Validated internal reports in key internal control areas.
Training and Evaluation Leader
CNEL EP
12.2017 - 08.2018
- Oversaw assessment of corporate training needs to meet organizational objectives.
- Defined and updated action plans for induction training and development initiatives.
- Evaluated training event results, linking outcomes to improvements in process metrics.
- Supervised and prepared performance evaluation reports to inform decision-making at unit directorate and staff levels.
- Managed training reports, ensuring compliance with annual budget constraints.
Education
Master's - Human Resources Management
EAE Madrid - Universidad Rey Juan Carlos
Madrid07-2017
Bachelor's Degree - Business Administration with a Specialization in Foreign Trade
Universidad De Especialidades Espíritu Santo
Guayaquil10-2012
No Degree - English Language
Miami Dade College
Miami, FL01-2025
Skills
- Customer service
- Bilingual communication
- Conflict resolution
- Training development
- Continuous improvement
- Report preparation
- Project supervision
- Strategic planning
- Human resource management
- Work ethic
- Patience and empathy
Languages
- Spanish
- English
WEBSITES & SOCIAL LINKS
LinkedIn: https://www.linkedin.com/in/johanna-villacres-rojas/
Timeline
Customer Service Associate
Home Depot
08.2025 - Current
Manager's Assistant- Customer Service, Sales Management, Inventory, Control and Purchase Orders
GNC
10.2024 - 07.2025
Selection and Personnel Liaison Leader
CNEL EP
12.2021 - 08.2024
Recruitment and Staffing Professional
CNEL EP
09.2021 - 12.2021
Human Resources Advisor
ATM
02.2020 - 01.2021
Corporate Development Manager
CNEL EP
08.2018 - 03.2019
Training and Evaluation Leader
CNEL EP
12.2017 - 08.2018
Master's - Human Resources Management
EAE Madrid - Universidad Rey Juan Carlos
Bachelor's Degree - Business Administration with a Specialization in Foreign Trade
Universidad De Especialidades Espíritu Santo
No Degree - English Language
Miami Dade College