Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Johanna Zaragoza

Long Beach,CA

Summary

Resourceful Install Coordinator recognized for high productivity and efficient task completion. Skilled in project management, customer service, and troubleshooting, ensuring smooth installation processes from start to finish. Excel at time management, problem-solving, and communication, contributing to successful project outcomes and elevated customer satisfaction.

Overview

23
23
years of professional experience

Work History

Install Sales Coordinator/Manager

Lowes HIW
Long Beach, CA
03.2003 - 12.2019
  • Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
  • Supported sales team members to drive growth and development.
  • Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Temp Worker

Temp Agency
GArdena, CA
10.2000 - 02.2003
  • Provided administrative support to departments, such as filing, data entry, and answering phones.
  • Maintained positive working relationship with fellow staff and management.
  • Scanned documents into digital format for easy retrieval.
  • Handled incoming calls and directed callers to appropriate department or employee.

Customer Service/Manager

Kay-Bee Toy's
Torran, CA
06.1997 - 10.2000
  • Assigned work and monitored performance of personnel.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Some College (No Degree) - Gender Studies

El Camino College
Torrance, CA

Skills

  • Strategic planning
  • Goal-oriented mindset
  • Customer communication
  • Account management
  • Managerial skills
  • Coaching skills

Languages

Spanish
Professional

Timeline

Install Sales Coordinator/Manager

Lowes HIW
03.2003 - 12.2019

Temp Worker

Temp Agency
10.2000 - 02.2003

Customer Service/Manager

Kay-Bee Toy's
06.1997 - 10.2000

Some College (No Degree) - Gender Studies

El Camino College

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Johanna Zaragoza