Hi, I’m
Johanna Trejo-Cerritos
Student/Hostess
Raleigh,NC
Summary
Motivated and adaptable college student with customer service, leadership, and community engagement experience. Bilingual in English and Spanish, with proven skills in communication, multitasking, and supporting team goals. Recognized for academic excellence and leadership roles, including Vice President of the Pathology Club and SGA Representative.
Overview
2
years of professional experience
1
Certification
6
years of post-secondary education
Work History
The ProvincialApex, North Carolina
Hostess
07.2024 - Current
Job overview
- Welcomed and seated up to 200 guests per shift, fostering a positive first impression, and enhancing the overall guest experience.
- Effectively managed reservations to ensure prompt seating, and maximize table turnover during peak hours.
- Answered an average of 10 phone calls per shift, managing reservations, to-go orders, and guest inquiries with accuracy.
- Supported large parties and special requests by coordinating effectively with kitchen and service staff, ensuring smooth service.
- Effectively managed reservations to ensure prompt seating, and maximize table turnover during peak hours.
Bruno's Seafood & SteakRaleigh, North Carolina
Hostess & Hostess trainer
11.2023 - 05.2024
Job overview
- Trained and mentored new hosts on policies, procedures, and service standards.
- Created onboarding materials that improved training efficiency.
- Coordinated seating to reduce wait times, and improve guest flow.
- Supported new hires while managing hosting responsibilities.
- Resolved guest concerns promptly to maintain satisfaction.
Education
Wake Technical Community CollegeRaleigh, NC
Associate of Arts from Psychology
08.2023 - Current
University Overview
- Relevant Coursework: Psychology, Sociology, Public Speaking
- Pathology Club - Vice President| Collaborated with the President to plan meetings and events, support operations, and expand opportunities for students interested in pathology.
- Eagle Impact Initiative - SGA Representative| Partnered with the Optimist Club Organization to represent student government, volunteer at senior homes, and organize community service events benefitting both campus and local communities.
Heritage High SchoolWake Forest, NC
High School Diploma
08.2019 - 06.2023
University Overview
- John J. Harper Scholarship Recipient
- Recognized for Excellence in English Studies
- Recognized for Excellence in Chinese Studies
- Completed AP Psychology
- Completed AP United States History
- Chick-fil-A Leadership Academy - Member| Developed leadership skills through team-based projects and community service initiatives. (2021-2022)
- Participated in International Club - Member| Participated in cultural exchange events to promote global awareness (2022-2023)
- Korean Club - Member| Engaged in cultural learning activities and language practice sessions (2022-2023)
- Equity Club - Member| Supported inclusivity and equity-focused initiatives within the school community (2022-2023)
- Clean Up Crew - Member| Assisted in maintaining school cleanliness through weekly litter pick-up and campus organization
Skills
- Customer service and guest relations
- Team collaborations and leadership
- Time management and multitasking
- Event planning and coordination
- Strong communication
- Bilingual: English and Spanish
- Cultural competence and inclusivity awareness
- Problem solving and conflict resolution
- Adaptability in fast-paced environments
- Basic safety and first aid knowledge, OSHA certified, and CPR certified
Certification
- CPR Certified
- OSHA Certified
Languages
Spanish
Native language
English
Proficient (C2)
C2
Chinese (Mandarin)
Intermediate (B1)
B1
Affiliations
- Volunteering in Community Clean-up events and Fundraisers
- Language learning (ASL, Chinese)
References
References available upon request.
Timeline
Hostess
The Provincial
07.2024 - Current
Hostess & Hostess trainer
Bruno's Seafood & Steak
11.2023 - 05.2024
Wake Technical Community College
Associate of Arts from Psychology
08.2023 - Current
Heritage High School
High School Diploma
08.2019 - 06.2023