Johanna Trejo-Cerritos
Student/Hostess
Raleigh,NC
Summary
Motivated and adaptable college student with customer service, leadership, and community engagement experience. Bilingual in English and Spanish, with proven skills in communication, multitasking, and supporting team goals. Recognized for academic excellence and leadership roles, including Vice President of the Pathology Club and SGA Representative, and certified in CPR and OSHA safety.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess
The Provincial
Apex, North Carolina
07.2024 - Current
- Welcomed and seated up to 200 guests per shift, fostering a positive first impression, and enhancing the overall guest experience.
- Effectively managed reservations to ensure prompt seating, and maximize table turnover during peak hours.
- Answered an average of 10 phone calls per shift, managing reservations, to-go orders, and guest inquiries with accuracy.
- Supported large parties and special requests by coordinating effectively with kitchen and service staff, ensuring smooth service.
- Effectively managed reservations to ensure prompt seating, and maximize table turnover during peak hours.
Hostess & Hostess trainer
Bruno's Seafood & Steak
Raleigh, North Carolina
11.2023 - 05.2024
- Trained and mentored new hosts on policies, procedures, and service standards.
- Created onboarding materials that improved training efficiency.
- Coordinated seating to reduce wait times, and improve guest flow.
- Supported new hires while managing hosting responsibilities.
- Resolved guest concerns promptly to maintain satisfaction.
Education
Associate of Arts - Psychology
Wake Technical Community College
Raleigh, NC05-2026
High School Diploma -
Heritage High School
Wake Forest, NC06-2023
Skills
- Customer service and guest relations
- Team collaborations and leadership
- Time management and multitasking
- Event planning and coordination
- Strong communication
- Bilingual: English and Spanish
- Cultural competence and inclusivity awareness
- Problem solving and conflict resolution
- Adaptability in fast-paced environments
- Basic safety and first aid knowledge, OSHA certified, and CPR certified
Certification
- CPR Certified
- OSHA Certified
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
ASL
Limited
Affiliations
- Volunteering in Community Clean-up events and Fundraisers
- Language learning (ASL, Chinese)
References
References available upon request.
Timeline
Hostess
The Provincial
07.2024 - Current
Hostess & Hostess trainer
Bruno's Seafood & Steak
11.2023 - 05.2024
Associate of Arts - Psychology
Wake Technical Community College
High School Diploma -
Heritage High School
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